Mattress FirmReviews of mattressfirm.com

Ordered a box spring online. Scheduled to be delivered May 6th. May 5th, after business hours I received an email saying the box spring they previously were to deliver in the morning is no longer available. Next delivery date is 3 weeks away, on Memorial Day weekend. After reading consumer affairs reviews of Mattress Firm, it seems this is standard crappy procedure on their part. What a crock of crud. Let’s see how long it takes to get my money refunded, as there isn’t a legit number to settle this problem. Do yourself a favor and stay far away.

First and last time purchasing from this company. Purchased an organic all season down comforter for $170. Was not working out for us, it is SO noisy when moving around. We've had a down comforter in the past and it was not like this at all. The quality was not great for this one. Contacted customer service for a return or at least an exchange and the guy said it's final sale. Contacted a second time and was told no returns or exchanges and was offered a 20% coupon for a future purchase, but no thanks. Won't be spending my money here again. Had I known, I would have not purchased from here. Most places offer returns or exchanges, especially when making an online purchase. How are we to know if we will like the product or not without trying it first? What a waste of money. The return policy is very unclear on their website. Won't be back.

Still waiting and no one has any idea where my mattress is!!!!! 😡

They do not deliver as promised! I ordered a mattress for my son with the expectation of 2 day delivery (as the site stated guaranteed 2 day). They provided me with Estimated Delivery: Apr 22, 2021. Here we are on the 26 with no mattress! The first time I chatted in I was told I would get an email once they heard back from the vendor on delivery....nothing....then I chatted in a second time requesting a refund and mysteriously they had more info. They told me I was going to have to wait 2 more days as they deliver between 3 and 5 business days! OK!! I got rid of my sons old mattress and he has been on an air mattress since day after order as I was expecting them to deliver! If I would have known they were going to do this, I would have went elsewhere to purchase! They should not guarantee 2 day delivery if they cant deliver!! Will never do business with them again..

1/15/21 I thought I was going to love this mattress. {SLEEPYS HYBRID 5Z COOL GELMATRIX MATTRESS KING} Well when it was first delivered it had these terrible lumps all over the mattress. I am not sure if it was not stored properly but I don't think they even checked before delievering this mattress. Well since I brought it online MATRESSFIRM delivery guys left it and told me to contact MF online. WTH... well I put in a claim and sent in photos. So the 2nd one was delivered 2 days later. 1/18/21 I thought I was off to a good start. No lumpy bed delivered. I slept pretty good and I also rotated the bed 30days later to make sure the ware was even. well I notice two weeks later when I was changing sheets. the lumps were back. So I called and put in another claim. They asked if I wanted the same mattress and of course I said H*LL NO. I would be a fool to take another mattress that will most likely have the same problems as the two before. So I asked for dfferent mattress. I asked that since I am going to a different mattress due to defects do I start my 120 days over. They said NO. I was like why not because it's not like I wanted to exchange because I didn't like the mattress, Its because I had received 2 defective mattress back to back. And I didn't want to risk getting a 3rd. Well with the new mattress I won't get previous discounts nor 120 day trial. So that means that I would be paying a extra 300 for new mattress and about 74 days left on 120 day trial. I WAS NOT HAPPY. MF did nothing to try to keep a customer happy. All they kept say was it was their policy. Well you guys need to update your policy. I urge everyone to please read the fine lines and ask all questions before purchasing. So you won't feel like you are being screwed in the end if you are having to exchange or return your mattress. So in the end since I was not getting a good resolved I said to JUST RETURN THE MATTRESS. I would just wait for another "FLASH SALE after 8pm and I can get the mattress that I want without having to paying additional $300. Well within 2 wks I found my mattress with the flash sale. I only had to pay $27 more due to delivery charges. And I get 120 days to decide if this is the mattress for me. The previous mattress has been picked up by MF and now I finding out that they won't be crediting my account for 1-2 statement. So you are holding my money hostage for 1-2 months and you already have your mattress. WTH!!! All I can say is that this will be the last time I do business with MATTRESSFIRM. Unhappy Customer in TX

I purchased a split king iseries hybird 4000 plush mattress with the 2 xl adjustable base as the didn’t have straps for the bases to stay together. Than I was told I would have to pay for the straps. Now I’m asking for an exchange and they are giving me so many problems. I need to talk to a district manager ASAP. Colesville rd location in Silver Spring

I want to unsubscribe from receiving excessive emails from MattressFirm. It is really turning me off from buying a much needed mattress form MattressFirm due to excessive emails clogging my inbox and the "unsubscribe" link is rigged that button to click on is covered immediately by a picture of bed covers with stuffed animals. I was instructed on a chat with mattress firm that I could email customerservice@mattressfirm but comes back as failed that the email address not found so feel I was lied to. As this seems very sleazy it makes me hesitate to deal with such a company

Mattress Firm has the absolute worst customer service that you could possibly imagine. STAY FAR AWAY FROM THESE PEOPLE!!!!!!!!!! I ordered a BOXED mattress on April 10th and their website, along with my order email says "Estimated Delivery: Arrives in 5-7 business days." We order a new frame, we order new sheets, etc. for the new bed. Five days later, April 15th, and I haven't received any shipping notifications. Mattress Firm ALSO doesn't offer any phone-related correspondence for their paid customers. If you call the number, there's an automated response that makes you go online and do a live chat or submit a form. Once the message is done, it automatically hangs up. I start a live chat and the person couldn't possibly be more useless. No information except what I already have from the order confirmation email...... I submit feedback, request a phone call, and nobody calls me (of course). The next day, April 16th, I submit an online form and I get an email from another customer service person who says: "Your item will be shipped directly from the vendor within (5-7 business days) from your order date (04/10/21). Once the item ships, you will receive an email with the tracking number." I email them back, twice, and they don't respond to either messages. If someone can realistically tell me why a BOXED MATTRESS takes over 6 days to ship, please feel free to let me know. It's in a box, you put it on the truck, and you ship it. At this point I just want to cancel my order... I've had enough and I don't want to do business with people who treat their customers like this. I start a live chat with ANOTHER person and they tell me that my mattress is out for delivery. They even give me a tracking number. I look it up and it's the wrong tracking information for a different order that was placed ON THE OTHER SIDE OF THE COUNTRY. This is not only outrageous, but completely UNBELIEVABLE!!! HOW DOES A COMPANY DO BUSINESS LIKE THIS?????????? They tell me "sorry" and give me another tracking number. This one was generated TODAY and it only says "LABEL CREATED: Shipment information sent to FedEx" At this point I'm furiously frustrated and simply want to cancel my order. The live chat person says that the refund process takes 7-14 business days....... of course it takes two weeks, because why wouldn't it? I ask to be connected to a manager. Thankfully they call me within a short period of time, but they say the exact same thing as the the live chat person. Basically they're not able to help me, they "can't" cancel my order right now because it's "been shipped" (even though it hasn't... the label was just created) and now they're forcing me to wait a week or two for the refund. Once again, I can't call the company because they don't have that option, the live chat people are useless, the managers are useless, they can't cancel my order, and I can't get my money back in a timely manner. What other options do I have? File web complaints? Federal regulatory complaints? Why is this even a thing? Why can companies just treat their customers like dirt and continuously get away with it? They shove their advertising down our throats and trick people into thinking they're a good and reputable company..... YOU CAN'T EVEN CALL CUSTOMER SERVICE!!!!! STAY FAR AWAY FROM MATTRESS FIRM FOR YOUR OWN GOOD!!!!!