Mattress FirmReviews of mattressfirm.com

My experience with mattress firm wasn’t too bad UNTIL they sold the wet dream of progressive leasing.. inaccurately might I add. Your down initial payment doesn’t even go towards the mattress like they claim it too. My delivery was great and spot on. Only one guy helped to bring it in so he’s the one that got tipped only as the other watched and told him what to do… what type of nonsense was that. If you go to them, buy straight in full . DO NOT USE PROGRESSIVE LEASING!!!! There review will be below : Don’t do it. Waste of your time and money. Just wait until you can pay for whatever in full. They tax the H*LL out of you and it doesn’t apply to your balance either . Just DONT use them. Simple as that. It’ll save you weeks long of unnecessary headache and frustration. I just finished paying the balance off this morning because I’m sick on them. Will NEVER EVER RECOMMEND OR USE AGAIN! You make a payment today, it won’t be taken out for 3-4 days after as well.

I signed up fora $50 cash discount for any purchase made from this company. After I purchased two expensive mattress sets, I was told that they cannot honor the above noted discount as the mattresses were already discounted. This is completely ridiculous and unacceptable and unethical and my emails to their customer service went unanswered.

I purchased a queen mattress for a friend. The store is in Blue Springs, MO. I don't live there so everything was done over the internet and phone. I started out by messing up the online order. I called the store and spoke with a woman that was very helpful. I paid for the correct order and waited for delivery. The delivery was on time just as expected. End the good stuff. They only deliver to the door unless you pay an extra $100+ for their installation, bunch of crap there. Keep in mind I live 2 hours away. My friend, a disabled woman, drags everything inside. She unpackages everything and starts to setup the platform. The platform is a simple task. There are 2 platforms with 4 legs on each. You just unfold the 4 legs on each one, stand them upright, place them side by side a bolt them together. Now you have a queen platform. She wrestles the mattress up there and now has a bed. She sleeps on the bed that night and told me she could hear the mattress creaking at night. After a couple of more nights she finds loose parts around the bed. The entire platform is falling apart. I have her move the platform and put the mattress on the floor. I immediately call the store and get the same woman as before so I'm thinking great no problem. She tells me they will replace it but can't send someone right over but the delivery truck can bring it in a few days, great. Delivery day comes and goes with no platform. I call the store and am then told I have to do an online warranty claim. I do that and am told that is something you do with the manufacturer. Enough, I'm getting upset now. I'm told just bring it by and I'll give you another one. I drive the 2 hours, pickup the platform and go to the store. I am then told we don't have one in stock. Really, I just drove 2 hours because you said you would exchange it and didn't even look to see if you had one? And they knew I was driving 2 hours. She calls the store in Independence, MO and talks with a woman about the situation, sounds like a manager from how they are talking. They verify they have one, confirm what is going on and that I am on my way. I'm told to go to that store and they will have one waiting for me. I walk in the store and am not greeted by a single person out of 3. They literally just stare at me. I tell them why I'm there. The woman on the phone is sitting right in front of me playing dumb. After about 5 minutes she tells one of the guys to go get a platform. While he is gone she interrogated me. Finally she says that they shouldn't be replacing it. There is nothing wrong except loose screws and I should fix it. Before she says anything else I put down the faulty platform grab the new one and leave without another word. I have been in customer service for 25 years. This situation is a nightmare but ok at Mattress Firm. After reading all of the other reviews it is obvious that this is pushed down from above. Someone is missing a moral compass and should not be there. I know I won't.

My mattress was defective and they didn’t replace my the mattress because of a stupid denial stating had stains and it didn’t. And they will not help me I did the warranty claim twice

Bought a mattress. Instead of one week delivery, it’s been changed to one month out, even though it was in stock. Reading past reviews praying that it actually comes in a month & isn’t further delayed...

I bought (should i say PAID FOR) a queen matress. Just found out they gave me a FULL SIZE MATRESS. The actual store i bought from is closed, permanently. So called closest to it. Im told I can ONLY get $150 toward correct mattress. ALSO, when picked up, they threw it on my truck real fast, THEN wanted me 2 sign a "nothings wrong w/ the matress" paper . There was some sp called GLUE PATCH on side. The top was like a pair of nylons. Always getting huge runs in. They gave me a "cover" for it. BUT now i find out, its supposed to be 7 inches wider, and. 5 inches longer. Am used to a king. So this FULL SIZE is super small I WAS GIVEN A SUPPOSED COORPERATE #. BUT can never get anyone. Found another # online. Still cant get hold of person.

We bought this king mattress 18 months ago. It was not cheap and highly recommended by the sales person. Today the mattress is not "firm" any more. We contacted the company and we had to submit pictures and measurements of the areas in which our bodies sink every night. Of course the sinking area did not show in the pictures and they denied our claim (surprise). But they also offered us this: ☹️ 😡. "Get a Second Opinion for Only $79.99 – Schedule a service appointment for a third-party inspector to come to your home and inspect the merchandise. Appointment calls are typically received within 3-4 days of booking. Please be aware that transportation costs are not covered in the manufacturer’s warranty; however, in the event your product is deemed defective, we will take what you paid for the inspection and apply it towards the delivery charge for the exchange. We are totally unhappy with this company. Don't buy their mattresses unless you are a vampire and sleep hanging from the ceiling.

The longer I have my adjustable bed the less I like it. The mattress seems to be getting harder and more uncomfortable. I've bought 3 deep pocket sheets and I am constantly having to readjust them because every morning they're always popping off. I'm now feeling stuck with the bloody bed. I will NEVER get another.