Mattress FirmReviews of mattressfirm.com

This review pertains to store ITSELF in Forest Park Il. The manager Jim very courteous/helpful & pointed out the sale items. He explained the sales & explained the warranties. Delivery is to be in 2 days, so once adjustable frame & mattress delivered, IF needed, I can edit this review. Since I see on here some BAD experiences with delivery. Again it is dependent upon the delivery service & I do hope old mattress/ box spring taken away. As promised. Again IF an issue, I will modify review. Mattress delivered & so far all is well. @ gentleman who worked swiftly & completed job & took my old mattress/box spring away.

At first we were very frustrated since there was a delay with our mattress. It seemed like a nightmare until Tony from the Draper, Ut store where we bought the mattress stepped in. He jumped through every hoop possible to make us happy and we are very grateful for his help. Because of him and what he did for us I have to give him nothing but the too rating. Thank you so much.

I just purchased an Avery headboard with a frame. I love it. Its beautiful😄😄😄😄😄💓💓💓💓💓 only one issue i had. We could not figure out how to connect the headboard to the wings. Luckily my brain finally worked and i realized you have to insert the bolt from inside the zipper bag. Instructions did not state that part. The Fed Ex guy said he was delivering alot of them so i felt the need to share this. Also delivery said 3 to 4 weeks which is super cuz i got them in a week and on clearance. So i love this store. Thank you online Mattress Firm😄😄😄😄😄

I just wanted to thank Sarah Brown at the Alabaster store in Alabaster Alabama She was very helpful it was a great experience doing these trouble time. Not only did she sell me what I needed for a great Price,she Also loaded it on my truck and made sure it was secure before I left thanks so much.

My wife and I are very pleased with our sales representative, Ralph Morris, at the Mattress Firm here in Pittsfield, Massachusetts at 555 Hubbard Avenue. He was very nice and very helpful with getting us our mattress. He help us out with a payment plan and delivery to our new home on the day we requested. I would shop with them again if I'm ever in need of another bed. Thanks Ralph Morris.

Mattress Firm Elmhurst Clearance 88-02 Queens Blvd, NY 11373 As we had a tremendous experience at the Mattress Firm at this location (Mattress Firm Elmhurst Clearance at 88-02 Queens Blvd, NY 11373) in the past with the sales person, Alex, I decided to return there to get another one. As she was not there upon my arrival another sales person, Ralph, was available to assist this time. He was never pushy and was genuinely concerned about the type of the exact mattress I might have been looking for. The transaction was quick and smooth, having able to identify what I had needed. As those two pillows that were supposed to come with the mattress and the base upon the date of delivery were not available, I was explained that I would need to pick them up at the store when they come in later. On the date of pick up of these pillows, Ralph was not available so that another sales person, Walter, greeted me with such pleasant and authentic smile. He immediately recalled my name as one of the customers picking up the pillows, which I was blown away with. The pillows were already wrapped and had my name on them!! Starting from Alex, who provided us with very meticulous service, entertaining and keeping our toddler while we tried different products less than two years ago to Ralph, who was extremely efficient and precise, Walter who blew me away with his service, taking away my frustration of having have to visit the store again to pick them up, are luminous. But for Walter, my experience would not have been as near perfect as it was since I was already agitated and upset that the pillows did not get delivered on the date of the delivery with no explaination at that time. I would definitely recommend this particular location for anyone who has access to the store by subway or any other means. It is because it is worth it!!