Mattress FirmReviews of mattressfirm.com

I see and agree with the issues others have with not being able to speak to anyone online (through the chat option) or by phone BUT, I have to brag on the store in Roswell, Georgia! I bought a mattress set in September for our guest bedroom (which has never been slept on yet) and noticed a defect in the box spring. I stopped by the Roswell store and explained the situation to Adrienne who immediately contacted Crystal (who was the initial person we purchased from) and they began resolution immediately! This was Thursday and on Friday I received communication that my replacement would be delivered the next day on Saturday! Sure enough, the next day during the two hour window, we received a call that they were in route! Stoney and Eddie quickly and efficiently replaced the box spring and were super courteous and friendly. Despite the company's infrastructure issues, there are stores like Roswell with great employees who continue to represent the company in a positive light and for them, I am grateful! Way to go Crystal, Adrienne, Stoney and Eddie!!!!!

We came in 30 minutes after talking with Lisa and Julissa was an Excellent Salesperson Excellent is all areas.

I purchased a new mattress Midnight Matt King Prime at the Upland Square MattressFirm store. The salesman Jack Cannon explained in detail what mattresses are all about and what to look for in matching your needs. He was professional, courteous and answered all of our questions with his expertise on the subject. It was a pleasure to do business there and I would highly recommend going there if you want to make the right choice.

We have used Mattress Firm/Sleepys for all of our mattress purchases. 9/19/2020 we purchased a new mattress at Mattress Firm in Mays Landing, NJ. We were very impressed with Diane. She explained everything and went out of her way to help us. We will definely return for our next purchase.

On September 15,2020 I visited the store#007110; The salesperson was: Mr. Anthony Wint. He was so professional very helpful yet patience to the need of purchasing a new mattress. The store was very clean smell very fresh. Mr.Wint also showed me various products that could help me to prolong the care of my mattress. He also explained the 10 year warranty as well the 120 days sleep study to really see it my purchase was indeed the best fit for me. I left very pleased with the advice given,and the total sale altogether.

Great experience top shelve service delivery service was exceptional.the staff at mattress firm located in Hixson tn.appear to be dedicated to customer service and I Would recommend mattress firm to anyone.

I want to thank Andy with getting my mattress to me so fast and Mr.Parks for all his help. It has so far been the best place to shop for a mattress. Thank you so much Andy. store 072003 Springfield Mo.

Chris Hartin at the north Spokane store was perfessional and knowable. Very happy with our service. Thank you!