Mattress FirmReviews of mattressfirm.com

John Pesch was great in helping me select a new mattress and when it turned out to be unsatisfactory, he was even more helpful in helping me return the first set and select the replacement. The men (can't remember their names) who delivered and set up the first set were wonderful. Brought a big (too big), heavy king size mattress through my house without any mishaps, quick, efficient, nice. The two men (Guillermo and the other guy) who handled the removal of the first set and installation of the second, were also perfect. Fast, efficient, careful of the corners and the furniture in the rooms they had to pass through, The Mattress Firm business was great, and the installation and removal and re-installation was PERFECT.

Sold me a comfortable mattress, and gave me a follow-up phone call, and mailed a special order cover, saving me a 500 mile round- trip. Appreciate the good customer service from the salesman.

I had excellent service with Karen & Liza in North Haven CT. My friend bought a bed from there. I was with him. It was great service. Great bed. I guess a company is only as good as their employees. Hats off to those 2 ladies. Go to North Haven CT and tell them Brenda sent you!

Date of Purchase: June 18, 2026 Store: 5333 Bannock St, Denver, CO 80216 Kristell was very polite, informative and professional in helping me find the correct mattress after years of frustrating searches. She spotted my problem from the very beginning and pointed me to the best options for me. She listened to my story and related what worked in the past to what is available today. That was the game changer. This shopper genuinely appreciates her assistance and willingness to share knowledge. Rating my experience as excellent. Looking forward to my new mattress.

Outstanding service! Seriously!👏👏 Mattress Firm staff on 28th in Grand Rapids, guided me the right way! The staff are so personable, respectful and knowledgeable, starting with Greg steering me to a fantastic “Stearns and Foster” mattress, accentuating its strengths and durability to me. His knowledge of the product, along with Kristen showing me the spring/coil support of that mattress sealed the deal. All presented in a “no pressure” way. They know their merchandise! Makes sense. I met Brad (Manager) and I understand the great vibe of the store. He was so nice. He said, one sentence that was so convincing to me. “The mattresses sell themselves”. I have never had a mattress like this. You don’t realize the quality of sleep you were having until you do this fantastic upgrade. Absolutely love it. Thank you!!! Thank you also, to Justin for my last minute call reassuring me that the delivery was set. That went very smoothly, due to the efficient and incredibly strong, Garrett and Trey. Very happy!

My girlfriend and I went to The Mattress Firm here in Quincy to purchase a mattress today. And the associate Mr. Ulfrik was a huge help for us. It was very informative but most of all he was very respectful to both of us and helped us through the whole process.

We had a great experience with Roderick at the Sterling Heights location. He was a great salesman and a heck of a nice guy. No verdict yet as far as the mattress and box spring go as it’s too soon to tell. Will update in 3-6 months of use.

Very pleased with mattress firm Avon,OhioGetting a great night sleep now. Sealy Norman. I wasn’t aware that the box springs come in different heights.. mattress firm exchanged my box spring to lower height which made it more comfortable …. The delivery service outstanding …. They set up my new mattress & (disposed) took my old one away… the delivery guys were outstanding …