Mattress FirmReviews of mattressfirm.com

We bought this mattress 6 months ago for what I consider a lot of money for someone like me, elderly and on a fixed income. The mattress is sagging terribly. I called the store I bought it at and they told me I can only put in for a warranty claim online and gave me the webage address. Now I have 2 choices, I can do the claim myself, or have a rep come to examine the mattress for $89!!!. I chose to do it myself and started answering the questions to put it in motion. The process is totally ridiculous to do. You have to take a plethora of pictures which requires you to actually remove the mattress from the bed to take an unobscured full picture of the box spring. If that is not enough, they then want you to remove the box spring to take a picture of the bed frame. They want all the legal do not remove tags pictures as well as other identifying pictures of they type and brand of mattress. Well The mattress is unbelievably heavy and at my age I am totally unable to lift it, never mind remove it. The box spring will be the same. They rope you into PAYING for someone to come out and do these things for you for a mere $89 to verify their product is terrible and faulty. On a fixed income I do NOT have an extra dollar after my SS check comes, it hardly pays the bills. Now I am stuck with my back pain, degenerative disc disease because the mattress is totally uncomfortable and I wake up in more pain now than with my 20 year old mattress I had before. If you go to their site they falsely claim they have almost a 9.0 rating . If you want to verify that check that out the look at any other review site. This site gives them near a 1 star rating I will NEVER buy anything from them again.

This review is about something other than a particular Mattress Firm's location. It's about the company's warranty practices. I purchased my Sterns & Foster king-size mattress on May 11th, 2022 for $2,800. No problem. Helpful sales guy, the mattress was delivered when they said they would provide it. Fine. In the eight months of having this mattress, it has been used for five out of the eight months, yes, gone sometimes for a month or two at a time. The mattress began sagging quickly and It now has what feels like a deep crater. You can't believe the hoops you have to jump through to submit a warranty claim. And of course, Mattress Firm denied the warranty claim. Round two. I then paid $80 to have someone (sent by Mattress Firm) come to my home and inspect and measure the mattress. You guessed it... The warranty was denied a second time. That's it! Out $2,800 and Mattress Firm can high-five themselves. No offer of any kind, No small credit offered. Not even I'm sorry you're unhappy with your purchase. Oh, they did provide a 20% off coupon on my next mattress purchase. Ha! Like that's going to happen. Since this time I have done some digging (Yea, I know. should have done this before I bought from Mattress Firm). Mattress Firm has a lot of complaints against them for mattress sagging warranty denies. I mean a lot! Just Google Mattress Firm warranty issues. Also, Mattress Firm doesn't have a customer service phone number. They only use emails. You can not speak to anyone. When a company hides behind emails and offers no person-to-person communication. That alone tells me there isn't any quality customer service. Of course, all over their marketing material. You'll read how important their customers are to them. Hahaha! I lost $2,800 on a defective Sterns & Foster mattress. Oh! Sterns & Foster had a customer service phone number. However, they told me they don't do warranty issues. Do you believe that? They told me I have to work with Mattress Firm. What great American companies we have now. I now have to buy another mattress. Maybe I'll go to Best Mattress. Be careful.

We replaced our original TemperPedic mattress with another one, this time opting from the "Bed Furniture" that Mattress Firm was recommending. This frame is $400, you have to put it together yourself, and it's TOO LARGE for the mattress! It's at least an inch larger all the way around, leaving the mattress to shift from side to side constantly. The frame also has an interlocking feature that isn't necessarily stable, causing the bed to feel like a crowned road - I felt as if I was rolling out of bed all the time. When I called to complain within the 6-month trial period, they recommended I move up to a firmer mattress, and I did. I still felt the "bump in the road" but less. However, the mattress still shifted. After the 6-month period I got mad and called them on this, and they said they'd replace it with a regular fitted bed frame, the kind that used to cost about $100. When I got my Discover Card bill, I saw the charge was $667.49 for the new frame, on top of the $400 original "Bed furniture" that they never refunded. This is over $1,000 just to make my bed feel stable as I never had a good night's sleep until the framing was resolved. WHAT A RIP! They sell you a "furniture" that doesn't fit and if I'd known I should have kept the original frame, I would have saved over $1,000. DON'T GET THE "BED FURNITURE," Mattress Firm didn't even bother to measure it against the mattress - then you'll get a royal price for the regular frame! I DID NOT Save Money, and I DID NOT Sleep Happy!

On November 2022 my husband and I went to try the Tempurpedics in the store. We made the mistake of purchasing the ProAdapt through them. We had the mattress 21 days and decided it was not for us as it did not feel the same as in the store.. We called to have the mattress returned and was told it would be a 500.00 restocking fee and 99.00 pickup fee. We were not told any of this information beforehand and did not know until we wanted to return the mattress. Customer beware of this shady outfit.

Went in to Mattress Firm, Jenkintown PA, ask for a copy of my receipt. Met my nightmare. Hamed from Haiti turned out to be rude and loud, so much I had to ask him to lower his voice. He became agitated because I complained about my missing receipt. He lied and said that’s normal speaking voice that I call yelling - compared with other times when he was not yelling. I told him his lies are recorded on the stores cameras, and that’s the only time he pretended to be gentle. He could not find my receipt. The mattress itself hurts my back like crazy. I submitted an online claim and showed proof of the obvious sag in my six month old mattress. Sterns and Foster is overrated in my opinion. Their firms are only semi. I may end up trashing my mattress if I want to keep a straight painless back.

This is the worse mattress I ever had !! The mattress sags in the middle where we sleep. It has no support. It's terrible and we spent a lot of money on this mattress. Our mattress isn't very old and is terrible !! NEVER BUY ANYTHING FROM MATTERESS FIRM !!!

Worst service and product support ever. Basically sent the manufacturer’s warranty despite the fact that the mattress was a subpar product. After one year, it’s already at close to 1” indentation despite my husband and I being average sized (128lbs and 180lbs, respectively). Will never ever buy anything from Mattress Firm. Would never recommend them. Overpriced, crappy mattresses despite claims to the contrary. They have their own “brand” of products by national brands - we have another Simmons Beautyrest mattress that is being used in our guest room. Still in GREAT shape after eight years but the comparable one we thought we purchased from Mattress Firm is already sagging after 14 months.

I got a good mattress I think, however, I wished to set up a further purchase on my adjustable base but it was not included in the order or delivery which was platinum and cost me over 100$'s. The delivery was ok except the sheets the delivery guys dropped off were wet. I contacted customer service and they said they would get back to me and they did only to tell me that I could purchase the adjustable base for a mere 700$'s....O.O....!!!!???? My advice....don't shop at mattress firm. Save a headache and try another place.