Mattress FirmReviews of mattressfirm.com

We were sold both a mattress (Beautyrest Black Diamond series) along with the metal "900 adjustable base" that was heavily promoted. Every mattress looked low profile in the store, and the adj. base seemed a nice feature. The salesman assured us Mattress Firm wants our complete satisfaction and we could return or exchange within 4 months (he never mentioned a 'no return' policy on the adj. base). When the delivery guys set up our mattress and base, they placed it on top of our existing bed frame, which meant our nightstands were now 6+ inches below us, and our bed looked like it was floating in the middle of the room - ridiculous. And it was now obvious what a safety issue the metal adj. base was, with our two cats, or if you have small children or pets. This type of adj. base is appropriate for a hospital or medical facility only. But on reading the fine print I discovered no returns on the adj. base - so all that sales pitch on 100% satisfaction and a liberal return policy were for the mattress only. So...I researched online and found MANY complaints on Mattress Firm and this specific issue, and one attorney weighed in and said that just because their policy is 'no returns' on the adj. base, doesn't mean they won't take it back. So, we went back to the store, met with the salesman, and we told him how deceptive this was, and we won't abide a safety issue, which was real. They should not be selling and presenting these adj. bases the way they are. They did take the adj. base back, came to the house for free pickup-return, and while they were slow to credit the $900 back for the adj. base cost, once I called my credit card company to file a dispute, that apparently woke Mattress Firm up and they did issue the credit. Very happy with the Beautyrest mattress - don't get sucked into what you don't need, and read everything.

Purchased a mattress and bed frame from Mattress firm online. First, they didn't have the product in stock that I ordered and offered a product replacement. They did not refund me the difference based on the "code" I originally used in my order. Second, when bed was delivered, I paid for Set up and Haul away. My 18-year-old was at the house and called me to tell me they didn't set up the bed. I tried to contact the company via phone, but they don't have that service. Chatted with an agent via text and they were not helpful in getting someone back out to my house to set up the bed. Instead, it was said that it was my fault for not making this clear to the person at the house.

Had a great in store experience but when my “ firm”mattress arrived it felt very soft. I feel like I was ripped off.

This is my 4th time purchasing from MF in past 11 yrs. Never had a problem until now. Just bought a queen Serta Perfect Sleeper Elkins II & matching box spring as I just retired & needed a new bed. Love it. But my problem is that MF did not honor online offer of $100 off, only giving me $50. Customer service in Houston was useless. Management suppose to call me. Never happened. Delivered in rainstorm also making my carpet soaking wet. Took numerous towels to dry plastic off. Just lost a customer.

I had trouble with the adjustable base which was a temperpedic. I called mattress firm and they wouldn't do anything about it. I've had the bed for 8 months and the manager of the store basically just said well call tempurpedic. They weren't going to do anything. I will not buy from them again..

I bought a Serta online from Mattress Firm.. Was on sale with discounts.. A great deal! But after 2/years, the Serta mattress has collapsed (as in sinks in where we sleep). I filled a warranty claim and Mattress Firm agreed. So Mattress Firm gave me a store credit for the discounted price of the mattress with no options to physically replace the mattress. I need a mattress, not a store credit. Note that the sale price I bought it for will not cover the purchase of a new one (big exclusions stating that the credit cert could not be used on any sale or discounted items, so I cannot get the same deal I had before... I will need to pay up and pay the list price for my replacement ). Yes, they got me. So bottom line, I cannot recommend Serta nor Mattress Firm. Order from any other manufacturer online.. Or Amazon who holds true to their warranty. Just my experience and opinion.

Shop that mattress firm they don't have the best prices or the best mattresses it's better to shop at any of the other local general stores they're not affiliated with mattress firm I think they're doing some kind of money laundering because there's no way that there's a store almost every 5 to 10 blocks is a mattress firm so it must be something going on but they're overpriced I found better deals at Walmart and local mattress stores in my area there are more comfortable with a better warranty I will never shop at mattress firm again

I specifically chose Mattress Firm because they advertised (even in their YouTube video that is sent to me after I placed my order) that delivery service included haul away. As I was checking out, there was no mention of an extra charge until after my order was complete. It's not until I'm tracking my order that I find out that my delivery says "contact-less" and my mattress would be left outside my door. When I contact customer service, I got an email that I would have to sign up for their gold membership. I wish I would have known that during check out. It's DECEPTIVE. I refuse to spend another dime. I'll spend the money on local options.