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Mattress Firm (mattressfirm.com) has 630 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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Deborah
Prompt next day drop off service by very polite young men. Loved knowledgeable sales clerk 5star!
Response from Mattress FirmOct 5, 2026
Hi Deborah, thank you for the kind feedback! We’re glad to hear you had a positive experience with both the next-day delivery and the knowledgeable sales associate. We appreciate you choosing Mattress Firm! - Cheryl
Tonda C.
I shopped at the Mattress Firm Huber Heights, Ohio store. I ordered the Elite Brenham II Euro Top 16 inch Firm King mattress. It has an Adjustable Base to go with it. I suffer with chronic back pain and I needed a good mattress. My mattress was delivered on October 4, 2026, and I've only had it for two nights. So far my mattress is very comfortable. Jacob was my sales associate. He was absolutely wonderful. My purchasing process went very smoothly with Jacob. He has excellent customer service skills, he was very patient, kind, knowledgeable, caring, professional, and absolutely wonderful. The delivery guys were awesome as well. Today was their 3rd time attempting to set up my bed because the 1st frame did not fit inside of my bedframe that I already had. Therefore, I had to wait an additional two weeks for another mattress to be made. The 2nd frame did fit but they didn't have my mattress with them. On the 3rd delivery they came with my mattress and an adjustable base that Jacob recommended for me. So far, my mattress and adjustable base are perfect!👍I would highly recommend Mattress Firm to anyone. They have the best and most comfortable mattresses in town at great prices. THANK YOU JACOB! You're absolutely awesome!!!❤️
Response from Mattress FirmOct 5, 2026
Hi Tonda, thank you for sharing your experience! We’re glad to hear Jacob was patient, knowledgeable, and helpful throughout your purchase, and that the delivery team was able to get your mattress and adjustable base set up. We appreciate your patience through the delivery process and are happy to hear you’re enjoying your new setup. Thank you for choosing Mattress Firm! - Cheryl
Raymond G.
The salesman was awesome! Was not a pushy person.
Response from Mattress FirmOct 5, 2026
Hi Raymond, thank you for sharing your experience! We’re glad to hear your Sleep Expert made the process comfortable and never made you feel pressured. We appreciate the kind words! - Cheryl
Christian
Kate, the sales rep, was extremely helpful and a great listener!
Response from Mattress FirmOct 5, 2026
Hi Christian, thank you for the great feedback! We’re so glad Kate was helpful, listened to what you were looking for, and made your experience a positive one. We appreciate you taking the time to share this! - Cheryl
TW
From the moment I walked into Mattress Firm (Auburn Hills, MI), Bob welcomed me in and was extremely helpful. Made the process very easy. Delivery personnel, John and John were very efficient with delivery of new mattress and removal of the old. Thank you for making the process very easy.
Response from Mattress FirmOct 4, 2026
Hello there, Thank you for taking the time to leave a review. We love to hear about how our Sleep Experts and team help our customers achieve their well-deserved sleep. Enjoy, Maggie
Shujuan
服务好，销售人员耐心介绍产品
Rebecca
Very nice and helpful
Response from Mattress FirmOct 4, 2026
Hello Rebecca, Thank you for sharing your experience with us. We're happy when you're happy! Thank you, Leo
Tony
Joe and Juan helped us and did a fantastic job. Great customer service. Thank you
Response from Mattress FirmOct 3, 2026
Hi Tony, We are glad to hear that Joe and Juan provided great customer service. Thank you for taking the time to share your positive experience with us. -Miles
