Mattress FirmReviews of mattressfirm.com

our mattress and base is not working out and we wanted to return it. we are doing the 120 day trial. They want to charge a 20% restocking fee and $99 fee just to return the mattress. Comes to $300 in fees, and they will not allow returns on the base which was $1200. So were forced to put bed in a spare room and stuck financing the bed. We will never buy anything from mattress firm again. How many other people have they taken advantage. Don't buy from mattress firm, they'll rip you off. If you do, read the fine print. We would have not bought anything from them knowing what we know now. Update: After leaving a review on Facebook in a comment area. They responded and gave me a full refund on the mattress and warranty on the bed base. Which I appreciate. But they still insisted that they could not refund the base. Citing that they didn't have room in there warehouse. Really? Have room for mattresses that are 6 to 8 times thicker and bulkier, than a bed base. We appreciate the return on the mattress, but it's still not right about the base. We're stuck trying to sell the base, which we will not get what we paid for it. Another update. After having to leave more bad reviews at various websites, mattress firm finally refunded us for the bed base, minus a 20% restocking fee and $99 pickup fee. So we are out about $400 after everything . $183 for tax and $221 remaining balance on there charge card. Which is almost 20% of the total purchase. So to recap, it took alot of time and bad reviews to receive two separate refunds for the purchase. Customers should not have to go through this experience with any company. There are plenty other companies to buy a bed from in this country.

We ordered the purple hybrid premiere 3 and it’s ok, but it has t really helped with issues I went to the store for. Like shoulder and hip pain.

I purchased a bed on 6/11/2022. Order number SO002005033. The mattress developed indentations, which prevents my mother from sleeping. I paid the $80 for their inspection. The claim was denied. I have purchased several beds from them in the past. Never again, the warranty Sucks. The mattress lasted less the a year. I am replacing the mattress. This is the warning to others. If you don't believe me check the reviews like I should have done. My name is Max Del Valle

This is the worst company I have ever felt with. So mad I didn’t read the reviews first. Mattress is only a year old and sagging in the middle. Customer service is horrible can’t speak to anyone unless on line. I have to upload a million pics to hopefully get this fixed DO NOT USE this store!!!!!

Honestly I should have known to not buy a Mattress from a company named Mattress Firm that also happens to have a history of financial issues and a no-frills store. Our salesperson was fine but we received a defective mattress that was off-gassing for 5+ days - we bought two air quality testers on the 6th day and I kid you not, both told us to "run" because of the dangerously high formaldehyde levels. We stayed in a hotel for 3 nights because Mattress Firm could not pick up the defective mattress immediately. They also charged us a 20% ($500) restocking fee. When we called to dispute this, they insulted my wife's English proficiency, at which point we decided we wouldn't be able to get the money back despite the defective and hazardous product (I should have just threatened to sue instead). We ended up disputing through Amex and Mattress Firm tried to counter-dispute; absolutely ridiculous behavior. Don't be fooled by the high reviews of individual stores - they're all very helpful when you're buying the mattress but god forbid anything goes wrong because then you're on your own (and might get insulted for having an English accent).

The worst mattress ever. They should call the place mattress soft and terrible. I called to get assistance because in 3 months the mattress has deteriorated and it’s only me (130 lbs and my puppy in bed). It’s so bad that I have chronic back and neck pain. NEVER buy a mattress from them. The name “mattress firm” alone is false advertising. When I called for help, the woman told me I needed to spend $2000 for a replacement for the same mattress but firmer. Do not buy a mattress from this company.

I placed an order online. Mattress, box spring and heavy duty frame for delivery and set up. I get the emails saying my order is shipping and I read that they are delivering to the door when I said I wanted gold delivery (set up and removal). So I use chat to find out what is going on. Was told "oh the other rep forgot to add it but we can now if you want." I asked are they coming back to set up the frame which will be delivered after the mattress and box spring, I was told no they don't set up what they don't deliver. In the reviews I had read multiple complaints about the frame not being set up, that it was sent separately, etc. I don't like companies playing games to try and save money while shorting the customer. I CANCELLED ENTIRE ORDER. I WILL BUY FROM ANOTHER RETAILER WITH BETTER CUSTOMER SERVICE...

Horrible Customer Service I filled a claim and tryin to confirm they received everything they need and there isn’t a way you can get to anyone. I’m trying to get the warranty on my mattress to replace it because we haven’t been able to sleep for days. I went to the store for assistance and they were very nice but can’t do anything to help expedite.