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Mattress Firm (mattressfirm.com) has 630 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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MARIVEL
Diann helped me choose the base I need for my tempurpedic mattress. She was very nice and pleasant to talk to.
Response from Mattress FirmOct 11, 2026
Hi Marivel, Thank you for taking the time to write us a review! We're glad to hear that you found the perfect base for your Tempur-Pedic mattress, and we wish you many restful nights ahead. Best, Jenna
Kimberly
Excellent Customer Service!
Response from Mattress FirmOct 11, 2026
Hello Kimberly, Thank you for sharing your review! We are thrilled to hear you received excellent customer service! -Leo
Ron
Your sales person was great, very helpful. Curtious and kind.
Response from Mattress FirmOct 11, 2026
Hello Ron, We are glad you enjoyed your experience with our team member's polite and attentive service. Thank you for taking the time to share this wonderful feedback with us! -Leo
Sheila
Very helpful in helping us make our decision on which mattress to go with.
Response from Mattress FirmOct 11, 2026
Hi Sheila, We are glad you enjoyed your experience with us! Thank you for sharing your review. -Leo
Barb D.
I purchased a mattress today at the New Hudson store.Taylor was an exceptional salesman.He showed me several.He was very knowledgeable about each one. I had a great experience. I will be telling my family and friends to ask Taylor for his help when they need a new mattress.He definitely should be recognized by his superiors.he is an asset to your company.!
Response from Mattress FirmOct 11, 2026
Hello Barb, We are glad you enjoyed your experience while shopping for a new mattress at our store. It is wonderful to know that our team member provided clear information on the different options available and guided you to the right choice. We appreciate your recommendation to your loved ones and your kind words regarding our staff's helpful service. Feedback like yours will certainly be shared with our leadership team to ensure outstanding efforts are acknowledged. Thank you for sharing your positive feedback with us. -Leo
Tina T.
These guys did a great job delivering they were fast quick convenient and cleanup was good
Response from Mattress FirmOct 11, 2026
Hello Tina, We are glad you enjoyed your experience with our swift delivery and thorough site cleanup. Thank you for your feedback! -Leo
Jack
The man who helped us (I believe his name is Mike) was super informative, transparent, and conducive in helping our family acquire a new bed. The financing and delivery worked out perfectly.
Response from Mattress FirmOct 11, 2026
Hi Jack, We are glad you enjoyed your experience with our helpful team member. We appreciate your kind feedback regarding our clear guidance, smooth payment arrangements, and prompt shipment. Our team is happy we could assist your family in securing a great night of sleep. -Leo
Susan
Samer and Joe were amazing! They went above and beyond to help me purchase my new bed! They are both assets to the company! Friendly and welcoming! They will help you with information you need to feel the best about your purchase!!!
Response from Mattress FirmOct 10, 2026
Hi Susan, thank you for sharing your experience! We’re glad Samer and Joe were friendly, welcoming, and went above and beyond to help with your new bed purchase. We really appreciate the kind words about their service! - Cheryl
