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Mattress Firm (mattressfirm.com) has 630 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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Matthew
Helpful, informative employees
Response from Mattress FirmOct 12, 2026
Hi Matthew, We are glad you enjoyed your experience finding the perfect bed. We appreciate your kind words about our team member's guidance and expertise during your purchase. Thank you for sharing your positive feedback with us today. - Miles
Ray
Delivery guys carried my mattress & platform in & got straight to work. All business. Fast, clean, & efficient! On top of that they were extremely polite & I appreciate nice people. I will recommend Mattress Firm Highly to my friends & family.
Response from Mattress FirmOct 12, 2026
Hi Ray, thank you for sharing your experience! We’re glad the delivery team was fast, careful, efficient, and polite while getting your mattress and platform set up. We really appreciate your recommendation to friends and family! - Cheryl
George
The people, everyone there was kind, considerate. Very helpful, and went out of their way to make sure we had a good experience, especially Jorge.
Response from Mattress FirmOct 12, 2026
Hi George, thank you for sharing your experience! We’re glad the team was kind, considerate, and helpful, and that Jorge especially helped make your visit a positive one. We really appreciate the kind words! - Cheryl
Gary A.
Great customer service.
Response from Mattress FirmOct 12, 2026
Hi Gary, thank you for sharing your feedback! We’re glad to hear you had a great customer service experience. We appreciate you taking the time to let us know! - Cheryl
Tyler
Rhonda was great
Response from Mattress FirmOct 12, 2026
Hi Tyler, thank you for sharing your feedback! We’re glad to hear Rhonda provided a great experience. We appreciate you taking the time to let us know! - Cheryl
Michelle
Hannah is the best! Her customer service is very helpful and top notch! I left the store with no mattress and was sitting in my car contacting another store when she comes out and says I found another mattress for you to try. I bought it. And I came back and bought 2 more mattresses. The delivery guy was friendly. He has a fantastic smile. He brought it straight to my door and handed it to my family. Exactly how I wanted it done. My experience was exceptional!! The prices were amazing! I purchased better mattresses at extremely reasonable prices. Totally exceedingly my expectations. I highly recommend visiting Hannah in Robinson near Mission BBQ.
Response from Mattress FirmOct 11, 2026
Hi Michelle, Thank you for taking the time to leave a review. We're happy to hear about how Hannah and our team were able to assist you in finding the right fit for you! We hope you enjoy better sleep. -Maggie
Robin
It started with Shay on a phone call the day before. She was super kind and pleasant and very informative. She never once made me like I was bothering her and she answered all my questions The next my and husband and I then went to the Tridelphia store and interacted with Marius. Absolutely amazing. Very informative. Knows his products well. I had spent a lot of time researching mattress. He as well took his time and gave the space and time we needed without feeling pressured or hurried. We highly recommend this store
Response from Mattress FirmOct 11, 2026
Hi Robin, Thank you for taking the time to leave us a review! We're delighted to hear that Shay and Marius were so pleasant and helped you find the perfect mattress. We wish you many restful nights ahead! Best, Jenna
Jose
Mattress firm thank you so much and Raul. It’s a really really good person. He did help me out a lot when I was in the store. I purchased a bed I wanted because it’s been a long time since 2022 and it really time for a new one I really appreciate you guys you guys are doing a great job thank you mattress firm
Response from Mattress FirmOct 11, 2026
Hi Jose, We appreciate your kind words and will be sure to pass on your review to Raul! We're delighted to hear that you found the perfect bed for you. Happy sleeping! Best, Jenna
