Mattress FirmReviews of mattressfirm.com

Bought mattresses on line waited 3 weeks for delivery,delivery day I took off work to be there for the delivery, no show no call,I called them they said they was not delivering the mattresses today and we would have to wait ANOTHER 2 weeks for delivery, or pickup myself at warehouse. So we went to pickup at the warehouse because my wife was having surgery the following week and we needed the beds now. Got there to pickup mattresses (50 miles)and someone from mattress firm online order center canceled the order so now they said I have to pay ANOTHER $1800 for the bedding and wait 7-10 days for my refund. This is all because THEY SCREWED UP. THE REAL REASON ( I found out through a store manager) THEY DIDNT DELIVER WAS BECAUSE THEY NEVER HAD THE FRAMES IN STOCK SO THEY WHERE GOING TO KEEP PUSHING THE ORDER OUT TIL FRAMES CAME IN. MAY 26-28th. Then they said they would upgrade our frames since they never showed up for the delivery but they didn't have the upgraded frames in stock either this is straight from the store managers mouth,he said he didnt know why they said they would upgrade when they dont even show they have the frames.This place is a joke they could care less about there customers. Now my wife is having foot surgery and no bedding downstairs in our home. This will diffinetly be going to the lawyers office for a lawsuit. I'm out $1800 dollars,1-12hr day of work at $38 hr plus 100mile round trip in gas pulling a trailer ANOTHER $120. AND STILL NO MATRESSES AND NO RESOLUTION FROM THE COMPANY

The WORST I’ve been around long enough to experience a lot of service companies. Not only are the mattresses lousy … The service is even worse! My adjustable bed broke in less than a year Took many calls , weeks of calls ..they kept sending out the wrong part . When I finally begged them to send a tech out, it took almost 2 weeks and he was three hours late .. well so far he’s not shown ..yea this company is a joke

these guys suck, don't buy. I ordered almost 2 weeks ago, on day of "delivery" i didn't receive phone call or email. I call to see status, they tell me we only have one left. Mattress is still up on the site. i would not recommend them.

I purchased online a headboard bracket for more than $50.00 but it's not the right one for my frame. Mattress Firm does NOT take returns. I should have ordered from Amazon. I'm really annoyed and I'd like to warn others not to order online from Mattress Firm. $50. down the drain.

Very disappointed. I went in, liked a firm foamy pillow for $250, so I ordered it. It got lost. It took 2 weeks to resolve, back and forth with the store, support, noone knew what happened - tracking inconclusive.. crazy. I should have canceled the purchase then. Instead, hoping I get to sleep on a firm pillow for months to come, I asked or a new one. They reshipped it and what I received is different from what they have in the store. Much softer and totally not what they display. Even the manager agreed when I came to challenge it. Yet that's where it ended. They said ' sorry can't do anything, no returns, no exchanges, asked me to call Tempur Pedic (waste of time) and are perfectly fine with misleading customers on the difference of what they display vs what they deliver. What a scam and a shame that companies like this function. Not surprised Amazon turned into a billion dollar empire, these retailers are doing it to themselves that they can't understand the customer needs. I wanted a firm pillow, didn't care it was $250 and instead I have a soft one that I cant use. Never again. Goodbye Mattress Firm. So Happy I didn't but a mattress!!! I got it from Macy's and it was such a good process.

Be careful with this store, they scam customers, they sell you a product which will arrive at your address later and they send garbage and pocket the money and there is no way to return it, it turns out that 2 years ago I bought a bed base with its mattress tween XL size and they sent me a normal tween much smaller and in bad condition the mattress was dirty something not suitable for sales, I told the delivery that that was not what I bought to take it and he told me he couldn't, I tried I tried every means to get the merchandise returned but it was impossible, I had to buy another one at another store and I have that one saved for them to pick up but it never happened, clearly it is a robbery in which the only loser is the customer, IF YOU DON'T WANT BEING SCAMMED AND LOSING YOUR MONEY I DO NOT RECOMMEND YOU BUY THERE.

Package came wipe open with no tape to hold the contents inside the box.. the contents were outside on the concrete in the rain.. worst delivery I have ever seen!

I have never been treated so poorly. Delivery came 30 min early than the time was quoted. While most customers might think that was awesome we were driving to Boston from NJ to meet him as I was relocating. They refused to wait the additional 20 min when they were the ones early. The mattress and bed frame got left at the bottom of the stairs. How is a 60 year old woman supposed to carry a bed up a flight of stairs? Not to mention put it together? Unfreakin believable.