Mattress FirmReviews of mattressfirm.com

Have never bought one but have to say their commercials are not helping them. Sleep a great night and turn into an idiot The whole “how do you sleep at night” is negative and horrible.

Bought a $250 purple pillow from mattress firm slept on it for a week my wife's neck is super sore ask him if I can return it they said no you can't return any accessories or pillows never buy from mattress firm again it's a bunch of s*** that's $250 a day just pocket it on something that's not worth it unfair

bought new tempur bed for 7077.87 and they brought me out a cheaper version (i guess hoping i didnt know ) ( maybe increase there profit) the next business day i contacted them to let them know to come pick it up they are willing to pick up the mattress but they are not wanting to pick up the platform i also bought from them. they say they wont return the base. well when they gave me the wrong bed they voided our deal. i have now filed complaints with the bbb im also in contact with the business license board for their state trying to get it pulled so they can no longer do business. i will keep updating their facebook page with comments of what they do. they owe my 7077.00 and this wont stop till i get what im owed by them!!!!!!!!!!

I will never buy from MF again. I'm in more pain now, than I was before I got it

I purchased a full size mattress with a 120 day trial, after 40 days my back started hurting. So went back online and found a firmer mattress and box spring which was like half of the original purshase. They charged 100$ to pick up the the first mattress and dropped off the new set full mattress and box spring, ever since till now they never credit my return. I have put in 2 requests to fix this problem. I don't know what to do, paying for 2 mattresses and I don't even have the other. I have proof but they aren't listening to me...

The customer service was the worst. I bought a mattress, 2 pillows and a mattress cover through one (Elissa) "Sleep Experts" in the chat they use. She was great until the mattress was delivered. The other two items were not. When I contacted her about that, she told me to use the chat. That chat is a robot, who could not help me. I found a phone number, texted that and was told my mattress cover would now be fedexed to me (arrived June 4th). They said the pillows delivery would be confirmed by logistics. As of today (June 6th) no responses to my attempts to text, no pillows confirmation. Finally found the HQ phone number and actually spoke to a person. She tells me my pillows should be to me by June 21st (a full month after purchase). Seems like the Chat Reps could care less once they get their commission.

In 2021 I purchased a new king sized bed with adjustable bases and twin purple mattresses. One of the twin mattresses has an issue that justifies a warrenty claim. I went back to the store where I purchased the bed to file a claim. I was informed the Mattress Firm stores cannot file a clan for me but that I had to use their online site. Before I could file a claim, I needed to create an account. Then I was faced with a choice, file it online or pay $80 to have someone come to my home to do it for me. What is the purpose of the store front when they are not allowed to provide customer support? I elected to do it myself. Multiple photos are required including photos of the tags, the bare frame, and detailed photos of the damaged area requiring reference photos and detailed photos with a measuring device in the view. Frustrating to say the least.

Do not do business with mattress firm they are a total rip off.. The top end mattress we were suckered into was horrible and they know it and are trying to sell them fast under false pretense and over priced. Buyers be aware.