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Mattress Firm (mattressfirm.com) has 630 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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Daniel
Salesperson was very patient and helpful. Bought a great mattress at a reasonable price.
Response from Mattress FirmOct 17, 2026
Hi Daniel, thank you for sharing your experience! We’re glad the salesperson was patient and helpful, and that you found a mattress you’re happy with at a reasonable price. We appreciate the feedback! - Cheryl
Jodie
Marius at Mattress Firm was so knowledgeable, patient, and helpful. He made buying a mattress a real learning experience and made certain we were picking the right mattress for our bodies and sleep style. Would definitely recommend purchasing a new mattress here!
Response from Mattress FirmOct 16, 2026
Hi Jodie, Thank you so much for the wonderful feedback! We are thrilled to hear that you had such a great experience finding the perfect bed tailored to your specific needs. Your recommendation means the world to us, and we hope you enjoy many nights of great sleep on your new purchase! We'll be sure to pass on your kind words to Marius. Best, Jenna
Pablo
Amazing service and installation!!
Response from Mattress FirmOct 16, 2026
Hi Pablo, thank you for sharing your experience! We’re glad to hear you had such a positive experience with the service and installation. We really appreciate the kind feedback! - Cheryl
Carla
On time. Nice delivery people.
Response from Mattress FirmOct 16, 2026
Hi Carla, thank you for sharing your experience! We’re glad your delivery arrived on time and that the delivery team made a positive impression. We appreciate the kind feedback! - Cheryl
Cindy
Samer was very helpful and knowledgeable. He answered all my questions and didn't rush me.
Response from Mattress FirmOct 16, 2026
Hi Cindy, thank you for sharing your experience! We’re glad Samer was helpful, knowledgeable, and took the time to answer all of your questions without making you feel rushed. We really appreciate the kind feedback! - Cheryl
Shannon M.
We had a wonderful experience. Angela was so great. She helped us with a smile and great attitude. We will see her again. She is possibly the best sales person we have ever dealt with. She is a 10 plus plus plus!!!!!
Response from Mattress FirmOct 15, 2026
Hello Shannon, We're so happy to hear about your experience with Angela. We love hearing about our Sleep Experts helping our guests find their right fit. Thank you for taking the time to share. Happy sleeping, Maggie
Jess N.
John was extremely helpful when my daughter and I were shopping for a new mattress and boxspring for her room. She tested out several before she made her decision and John was very patient with us. The show room was clean and we had a pleasant experience.
Response from Mattress FirmOct 15, 2026
Hi Jess, Thank you for taking the time to share your review. We're glad to hear that John was able to assist your family. We hope that your daughter has a restful night's sleep in her new bed. Best Regards, Maggie
WJ
Shirley has been really great helping us to decide which mattress to choose. She has helped us before and we were fortunate enough to have her help us this time too! She made it a very positive experience! Shirley and mattress firm are the best!
Response from Mattress FirmOct 15, 2026
Hello WJ, We love hearing about our Sleep Experts helping to pair people with the right fit for them. We're happy to hear that Shirley was able to help! Thank you for taking the time to share your experience with us. Best, Maggie
