Mat StoresReviews of matstores.com

Response from Mat StoresOct 17, 2024

Thank you for your review. We do state a +/-5% production tolerance on all of our mats, we apologise if this has caused any inconvenience. We are pleased you would recommend our product to others. Kind regards, Mat Stores

Response from Mat StoresApr 4, 2024

Thank you for your feedback. We are pleased to hear your delivery arrived promptly and you are happy with the product and price. Kind regards, Mat Stores

Response from Mat StoresMar 22, 2024

We are sorry that your mats were damaged along the edge during transit. Per our correspondence with you, the slight damage to the mat edge would not affect the mat performance (as confirmed by our manufacturer) and consequently a discount was offered if you were happy to keep the mats. However, we appreciated your dissatisfaction and arranged a collection and refund for you. We apologise again for your experience with Mat Stores.

Response from Mat StoresFeb 5, 2024

Thank you for your feedback. We are pleased that the order was delivered in the time expected. Kind regards, Mat Stores

Response from Mat StoresJan 16, 2024

Thank you for your feedback. We are sorry the delivery was delayed, as noted on our website orders placed over the holiday period would be shipped at the start of January. We are glad you have now received your order and are happy with your purchase. Please let us know if there is anything we can help with in the future. Kind regards, Mat Stores

Response from Mat StoresSep 21, 2023

Thank you for your detailed review. We apologize about the issues you received with your order and are pleased to hear this was resolved quickly for you and you are happy with the product you have received. Your feedback regarding the packaging has been passed on to the relevant team and is this is being looked at for ways to be improved. Please do not hesitate to get back in touch if we can be of any more assistance. Kind regards, Mat Stores

Response from Mat StoresApr 6, 2023

Thank you for your feedback. We have passed the information to the fulfilment team to ensure this gets reviewed. We are glad to hear you are happy with your purchase. Please do not hesitate to contact us if you require any assistance in the future. Kind regards, Mat Stores

Response from Mat StoresFeb 2, 2023

Hi Thank you for your kind review, we are delighted to hear you are pleased with your purchase. Kind Regards Mat Stores