Greg Pacey M.
Personalized Matchmaking Without the Personalization
I paid thousands of dollars for what was sold as personalized matchmaking. After eight introductions, ZERO matches fully met the parameters I provided. I was clear that I wanted marriage and children and gave them an age preference connected to those goals. Every woman I was introduced to was above that preference, and I was also matched with women who did not want children. Some were wonderful women. That's not my complaint. Nobody can guarantee chemistry. I expected introductions to people who reasonably fit what I hired them to find. Rebecca, who sold me the service, is the ONLY person who had a substantive conversation with me about what I wanted. Neither matchmaker subsequently responsible for choosing my matches did. At least three matches independently told me my original matchmaker, Ashley, had described me and my career in ways I believe were inaccurate and negatively framed. Eventually, both a match and I complained, and Ashley was transferred to another office. Her replacement has never even called me to discuss what I'm looking for. Most troubling, FOUR of my eight matches independently told me they were unhappy with the company and trying to obtain refunds. They told me they believed going on our date would help them receive a refund or was required as part of the process. I can only report what they told me, but half my dates were with women who said they were already trying to leave the service. I've repeatedly tried to escalate my concerns, including calling other offices, only to be routed back to the same person I've asked not to handle my account. I didn't pay for a guaranteed marriage. I paid for professional matchmaking. They didn't owe me the finish line. They owed me a legitimate starting line. After eight introductions and zero matches meeting my criteria, I don't believe they ever put me in the right race. Based on my experience, I cannot recommend this company. UPDATE: It has now been a couple of weeks since the company publicly responded to this review saying they wanted the opportunity to speak with me and address my concerns. Despite that response, no one has contacted me or made any attempt to follow up. Unfortunately, that only reinforces my impression that the public response was intended to placate me and reassure prospective customers reading this review, rather than a genuine effort to resolve the issues I raised.
Response from The Matchmaking CompanyAug 12, 2026
Greg, we’re sorry that you remain disappointed with your experience, and we appreciate the detail you’ve provided regarding your concerns. We do want to clarify that client preferences are an important part of our matchmaking process, but they are considered alongside relationship goals, values, lifestyle, geography, mutual compatibility, and the availability of potential matches. While we work to honor preferences as closely as possible, not every preference can be guaranteed with every introduction. We also appreciate your acknowledgment that you met some wonderful women through the program. Unfortunately, even thoughtfully selected introductions cannot guarantee chemistry or that a relationship will develop. Your concerns about communication and feeling that your priorities were not sufficiently understood are something we take seriously. Likewise, if you believe information about you was communicated inaccurately, that is something we would prefer to review directly with you rather than debate in a public forum. Regarding statements allegedly made by other clients about their memberships, we cannot confirm, discuss, or disclose another client’s private circumstances. We understand your distinction between expecting a guaranteed outcome and expecting personalized matchmaking. Our goal is always the latter. We would welcome the opportunity to review your experience directly, ensure your concerns are heard by the appropriate team member, and determine whether there is a constructive path forward.