KC A.
Disappointing experience
I’m sharing my experience with The Matchmaking Company so others can make an informed decision. I signed up for a package that included 12 quality matches for a significant fee. Based on the sales process and onboarding, I expected personalized matchmaking, consistent communication, screened introductions, and matches that reflected the preferences I discussed in detail during the questionnaires and multi-hour consultation before signing the contract. Unfortunately, my experience did not match what was presented. The quality of the introductions were disappointing and, in my opinion, below what I have experienced using dating apps. A couple of matches did not respond to initial communication or ghosted before the initial meet-and-greet.I had clearly communicated that I was looking for matches within a certain age range, with compatible political values, and with similar long-term relationship goals. Several introductions did not appear to reflect those preferences. For example, I was matched with people outside my stated age range (they were 17 years younger) and with political views that were specifically discussed as important compatibility factors during onboarding. I tried to address these concerns through conversations with the matchmaking team, but I did not feel that my feedback led to meaningful changes. Over time, it felt less like a personalized matchmaking service and more like I was being moved through a process so the company could count introductions toward the package. The lack of communication was one of the most disappointing parts of the experience. Communication was inconsistent at best, and I often had to initiate follow-ups with my assigned matchmaker. At times, I went months between meaningful communications, which was frustrating given the cost of the service and the expectations set when I signed up. I understand that matchmaking cannot guarantee a relationship or even mutual interest from every match. However, I did expect the company to provide the level of personalization, communication, and care described during the sales process. Based on my experience, I would not recommend The Matchmaking Company to someone looking for a transparent, personalized matchmaking service. For anyone considering them, I strongly suggest asking detailed questions in writing before signing a contract, especially about match criteria, communication timelines, what counts as a “quality match,” refund policies, and exactly what is included in the package. I would have felt differently if the company had been more responsive to feedback or had adjusted the approach after repeated concerns.
Response from The Matchmaking CompanyJun 15, 2026
KC, thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We would like to provide some additional context for those reading your review. You participated in a pre-approval program, which means that each potential introduction was reviewed with you in advance and required your approval before moving forward. This process provides clients with additional input and control over the introductions presented. To date, 11 introductions have been provided through your membership, and your program remains active with introductions remaining. Of those 11 introductions, 4 did not result in meetings. While we understand your frustration, matchmaking is ultimately a collaborative process, and successful outcomes require participation and engagement from both parties. We also understand your compatibility concerns. While certain criteria such as age, political views, and relationship goals are important considerations, our Matchmakers evaluate many factors when selecting introductions, including lifestyle, values, personality, mutual interest, availability, and overall potential compatibility. Not every introduction will result in a connection, but each is presented with thoughtful consideration rather than simply to fulfill a quota. Unfortunately, no matchmaking service can guarantee another person's responsiveness, level of interest, communication, or follow-through once an introduction has been made. While we work hard to facilitate introductions, the actions of another individual remain outside of our control. We regret that you felt communication could have been stronger throughout your membership. Our goal has always been to provide personalized support and utilize your feedback to refine future opportunities. While we understand that your experience has not met your expectations thus far, your membership remains active, and we remain committed to continuing the process positively and productively. We appreciate your feedback and wish you the very best moving forward.