Master Lock is an American company that develops padlocks, combination locks, safes and related security products.
Master Lock (masterlock.com) has 121 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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matt
this master lock did NOT keep my shoe safe. i wrapped it around my shoelace and to my dismay, it came undone and my shoe was stolen by a hooligan. this is NOT ACCEPTABLE and i will be complaining to everyone about this. i hate you masterlock, i lost my right shoe because of you. i now have to hobble around everywhere because of YOU and YOUR LOCKS. what’re the ladies at my crochet practice gonna think of me? how dare you
Brett E.
I so wish I’d read these reviews. My experience has been exactly the same as everyone else. After one year, the so-called external weatherproofed key lock rusted up, and it’s now Useless Worse than that. It seems like they’ve got one person in Customer service in the UK and no one else and they can’t do anything they can’t even organise a return. They then forward you to someone in France, who then pretty much refused everything and doesn’t Engage or even understand which product you’re dealing with. This is a God awful company and clearly the number of bad reviews on this website that they haven’t even responded to tells you everything I’m gonna copy this review to Amazon and try and stop other people from wasting money on a company, whose promises of whether proofing and lifetime warranties are absolutely meaningless What a truly, awful company what a truly awful set of products, what truly awful Customer Services
Gabriel O.
Master Lock sold me two wall mount locks, they are supposed to bank on safety items, yet their processes aren't safe. I decided to store my pin codes for my mount locks on their website and once I try to retrieve them, their website no longer exists. For all the customers that now have Bluetooth products or else, the day will come when they just simply say, oops we no longer offer mobile coverage and that's why you should f* yourself. For selling safety products I would deem their policies unsafe and unreliable.
Lynne
They lied. Master Lock says this is weather resistant. NO NO NO. Do not buy. It locks up alright then you could not use the key and the combination was corroded spare me false advertising.
Bill E.
Bought 2 heavy duty like-keyed locks for storage unit. WORTHLESS actually worse than that. 10 minutes to open first lock and second one never opened even after using WD40. Finally key broke off in the lock & had to have storage company cut it off.
K J.
Horrible. Not even a month old and two of the number wheels are jammed. Spoke with Master lock customer service line. They confirmed they can offer no support. Luckily this happened in the open position otherwise we would have waisted more then just the cost of the lock having to have a lock smith come out. It was a waist of $50 with the lock breaking less then 4weeks old
HEITZ
Un antivol pour 2 roues tout neuf qu'on arrive pas à ouvrir pour la premiére fois.Si c'est tout ce que ces amerlokes arrivent à fabriquer qu'ils gardent leur salopries. Master lock une marque à fuir. Acheté chez Leclerc.
Joel F.
It's the second time that the internal setting lever snapped from my handcuffs locks. I wrote them a email 1 month ago and still don't have a answer... Now I got 2 useful bike locks... Life garantie they say...Tanks for nothing Master lock
