Master Lock is an American company that develops padlocks, combination locks, safes and related security products.
Master Lock (masterlock.com) has 121 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 101 reviews with 1 star · Clear filters
Paul D.
Absolutely garbage it’s been on my garage door for 2 weeks used 3-4 times now the combination won’t unlock this is a pathetic manufacturer of locks who could not careless for customers they should not be allowed to sell RUBBISH like this I will now have to carefully use a angled grinder to cut it off and throw it in the bin where it belongs DO NOT BUY MASTERLOCK RUBBISH YOU HAVE BEEN WARNED
Jason L.
I received the incorrect locks and returned so I returned them over 60 days ago and still have not got my money back. They said up to 45 days. On day 47 I reach out and they said they would process it in 3-5 days. Refund service SUCKS!!!!!
Michelle Z.
This is my 4th purchase of a cable bike lock v 8122d where the 0000 opens amd then i set my code, check it amd it worls and then never again. Worst moat frustrating product.
BENOIT
Service après vente injoignable avec les lignes soit disant occupées tous les jours à des heures différentes. Donc pas pas de garantie…. En fait. Mail au sav réalisé avec photos et explications : aucune réponse. Très déçu
Rob S.
In the past few years I've bought four Master locks. Two were cable locks (identical) and the other two were standard hook style rotary combination locks. Both cable locks were absolutely a joke. Both had the same fault -- the weld on the cable inside the lock secured only about 4 of the 100 strands of the cable so within a couple of months, the cable just pulled out of the lock! First time, I thought it must have been a fluke, so bought another one and it did the same thing! And both rotary combination locks also failed the same way. After about a year, the plates inside the lock separated and were not turning when the dial turned, so you could no longer open the lock by entering the combination. What has happed to this once reliable lock company. These lock are an absolute joke. I tried to contact them, but on their web page, there is no way to do so. Customer service rating ZERO. Product quality rating ZERO.
DPR
Boîte à clé Master Lock 5441 Service après-vente, inexistant !!! Après innombrables recherches sur Internet Et des appels téléphoniques Sur Paris, renvoyé d’adresse Internet en adresse Internet, je n’ai jamais pu avoir la moindre réponse à mes courriels. Autrefois, prompt à la réponse, le SAV a disparu !?
David S.
I got locked out of my key safe but broke into it in under 10 seconds without using any combination to gain access
Arnaud L.
Acheté un coffre XXL, impossible de l’ouvrir! J’ai réussi à l’ouvrir une fois, à le refermer, et depuis c’est totalement impossible de l’ouvrir de nouveau. Pas de problèmes de piles, pas de changement de code, la poignée ne tourne pas, elle fait simplement clic-clac mais rien ne se passe. Service client totalement inexistant, incapable de répondre au client, une forme d’impolitesse crasse, bref, du matériel de très mauvaise qualité et une compagnie à éviter impérativement
