Master Lock is an American company that develops padlocks, combination locks, safes and related security products.
Master Lock (masterlock.com) has 121 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Gareth P.
I am a facilities manager at a museum and a contractor has set up some temporary security using a Master Lock Excel coded padlock. It is just terrible! Unless you have extremely slim and dainty fingers it's almost impossible to set the numbers on one dial without moving others that you've already set, and even once they are set, you can't guarantee it will open. Stay away from this lock!
David W.
Brand new Master Lock 5024BQ bought through Amazon. Being returned today as this product is frankly useless! Followed the instructions to the letter, yet it does NOT perform as it should. Please don’t buy this product: it’s rubbish.
André P.
I bought the Masterlock Python and I used it four times before snapping the cheap key in the cylinder! I definitely do not recommend this product! I had to use a hacksaw to recuperate my surge protector at a camp site!
Paul H.
The wheels lock up and will not turn. They are useless over priced pieces of junk,I will never buy another one.
Gerald F.
I had 2 of these Master combination locks on my storage units, they were working fine, I use the same code on all my combination locks, then one day they wouldn't open. I tried and tried, but they wouldn't open, they were only a few months old, had to pay to get them cut off. Wouldn't recommended.
Lulu X.
I bought a lock for my locker at work. It got stuck even though I had the right combo in. They had to cut it off. I paid like $15 for 2 days use.
Tony
I placed an order in November 2024. They said there would be a delay between 4 and 6 weeks. In January 2025, they said my order would be in my hands the third week of March. In March, they said my order would be in my hands the third week of April. Guess what? Today, they called me to give me the news that my locks would be in my hands the third week of May. This is very unprofessional customer service. We are waiting for those locks to comply with some policies in our company, and these people are irresponsible.
Graham C.
Had two Masters combination locks that required cutting off as combination would not work. I puchased a pack of three and all had the same combination. Contacted Masters support and the silence is deafing yet to recieve a reply so not happy. After looking at reviews on the web I can see it is a common fault and their customer support non existant. As a result no more Masters locks for me and will advise everyone else of thei8r crap support
