Master LockReviews of masterlock.com

They don't respond to emails 6+ months. Can't get brand new padlock to work it is still in the packet with instructions. Have emailed several times for help or claim under life time warranty but still no response.

Bought extra large external keysafe about one year ago for our community building. Like all other reviewers, the lock just stopped working. We put the right code in, turned it and nothing happened. Lost money through rentals. Worse though, our handyman took a crowbar to the keysafe to get it off the wall. Instead of coming of clean, the back of the safe broke in half and the keys fell out; this was after about 5 seconds with a standard crowbar. Having read the other reviews here I won't bother with contacting customer service. Please understand Masterlock that you've cost a community charity hundreds of pounds in lost revenue, but in a way, I'm pleased we found out how poorly constructed the product is ourselves so we can replace it before someone broke in.

I've owned one of their Street Cuff bike locks for about 20 years and a few years ago it stopped working. As I know their locks are supposed to have a lifetime warranty I thought no problem. I went into their website and raised a ticket and explained my problem but no response whatsoever!

J’ai acheté un cadenas pour trottinette à la Fnac 90€ jeté à la pouvelle Le vol a été filmé le cadenas a été cassé en moins de 10 secondes Inefficace Et pas de remboursement alors qu’on me l’a volé moins de 4 mois après mon achat Ce cadenas ne sert à rien

Never again! Avoid buying these products, at least in Europe! There is no support. I purchased an LFW205FYC safe. It won't open. I opened at least 10 support tickets, but no one ever responded. Terrible company.

Master Lock advertise a hasp key lock box with push button entry. Pictures show it containing a key fob. Two problems. 1/ The actual depth of the box after the door is closed is 4/10ths of an inch. Too shallow for a key fob. 2/ The lock can be opened in less than 15 seconds without knowing the code beforehand. It’s absolutely useless and the marketing is fraudulent.

I wish I had read the reviews before buying! The padlock seems solid enough but there the upsides end!. The "information" printed on the packaging is tiny. Completely unreadable with the naked eye Resetting the combination is one of the most complex things I have ever done on a lock The rubber surround makes moving the numbers nearly impossible even with relatively thin fingers..I needed to get my daughter to do it and even she struggled Then having reset the damned thing it worked once then refused to open

@masterlock, please Watch LPL… These are the worst “locks”. Don’t see them as locks, it’s more like a mechanism to close. It’s not locked! Very easy to pick, your stuff is not secure with these locks