Master Lock is an American company that develops padlocks, combination locks, safes and related security products.
Master Lock (masterlock.com) has 121 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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James M.
My padlock on my backyard gate froze up once again. Signs of rust and almost impossible to open. I canned it. I bought a new one, different model this time and it lasted two months? What has happened to my grandpa's Master locks company. Cheap! Cheap, cheap!
Dayna
We purchased a brand new lock that turned out to be defective/faulty (It would not lock!) When I called to report it to the company, I was met with a customer service rep who was entirely dismissive and acted like my call was an inconvenience. She just told me to return it to the store. "Not sure what else you want me to do?" were her words before I asked if she can at least make a record of the faulty item, because I thought Masterlock would want to know if any of their products were faulty. I also thought that customer concerns would be treated with respect. I was wrong on both counts. I tried to follow up and make a complaint but was given the runaround. I have lost all respect for this once dependable brand. I will not be purchasing their products again. Faulty locks and faulty customer service! EDIT: A nice representative did actually call me back from the company. She listened and understood my concerns, and didn't make me feel like I was a bother. It is very unfortunate I did not encounter this in my initial call.
Anthony N.
They publish information to help me find the combination of a lock who's combination I forgot and then I go through all of the effort of taking the pictures and filling out the ticket only for them to say sometime in 2019 they stopped doing some b******* and then they direct me to some PDF and nothing is actually solvable so all of this information is a lie I will never buy anything from them again what a miserable company.
LERAILLE Jean P.
Minable !!!!! Surtout n’achetez rien à cette société ….. Impossible de les joindre pour un service après vente ou une garantie !!!! Une fois acheté, il n’y a plus rien …. Ne répondent pas aux mails . Passez votre chemin !!!!
Vee F.
WARNING ⚠️ Do not purchase from this company. I ordered replacement keys and they never came. They cancelled my order and won't give me my money back. They are theives. They along with sentry safe and Yale work under FBIN Securities Brands. Save yourself some money and time and avoid all of these companies.
Martin
Bought 2 padlocks and both numbers given do not open the locks. Can’t change the number until the lock is open, both useless, no customer service, don’t care!!!!
Sascha S.
Ich versuche seit mittlerweile 10.11.2025 vergeblich ein Ersatzteil für meinen Tresor zu bekommen. Nach einer anfänglichen Rückmeldung des "Supports" vom 16.01.2026 (!!!) und einer Rückfrage meinerseits ist nun seit 3 Monaten wieder Funkstille. Kein Pieps. Nichts. Ich bin nun dazu übergegangen, an jedem Wochentag via Kontaktformular nach einem Statusupdate zu fragen. Mein subjektiver Eindruck vom Kunden-Support: Desaströs bis nicht vorhanden. Für mich vollkommen unverständlich, wie man auf diese Art ein Unternehmen führen kann.
David C.
I bought a pair two years ago they have rusted up and cannot get the off don't waste your money.
