Elaine M.
Seriously i would give no stars if able…
Seriously i would give no stars if able they only got one star as it is the lowest that can be given. This is the second key safe we have purchased and has yet again failed ( both within 12 months of purchase). The key safe would not open despite attempts by 4 different people for over 2 hours . This left my elderly disabled mother in the house alone as carers were unable to gain entry . Every attempt to contact the company failed including 6 emails ( no reply to any) and 6 phone calls 5 of which were to non existent numbers the fifth was a secretary who was at home self isolating and the best advice they gave was buy another one from screwfix and physically knock the existing one off the wall as there is no other way to rectify this . No customer services in the uk just one sales office not manned due to covid 19as per the government guidelines. I would never recommend or buy another product from them and would strongly advise against you doing so . Lifetime guarantee it states clearly on the box ....... well good luck with that one . Totally shambolic .