Master LockReviews of masterlock.com

Can be picked open using rakes and jiggling...terrible product don't buy!

Bought the master combination lock today (model M40DNUM) and followed the instructions to successfully change the combination. Now it won’t open and the combination key will not turn. I know it’s the right combination as it’s one I’m familiar with. In addition, the dial is awful and the the numbers, especially the last one, are awkward to turn and line up. I have contacted the company to request a change to a regular key operated lock so will see what they say.

SentrySafe Customer Service is non-existent. Had to wait on the phone for 40 minutes in the U.S. before someone got on the line to answer one simple question. The recording (while you're on hold) blames horrendous answering times on covid. No, they just need to triple the size of the "Customer Service" team. The Master Lock Company LLC CEO needs to be required to call the SentrySafe "Customer Service" 1-800 number to see for himself/herself how SentrySafe customers receive pitifull "Customer Service"

I bought a 1500iD "Speed Lock" and just threw it out because it was impossible to figure out.

I can see why the reviews are so bad on here given my experience of this shambles of a Company. My company purchased a MasterLock bluetooth remote key safe via a security company and it has worked well for 6 months. We decided to install the very same product at a property in the Midlands. I went on the company website who advise customers who the selected suppliers are. I contacted all of them and the only supplier to carry this was Amazon so I went ahead with the purchase from them. The product arrived quickly, and I went to set it up as we did the first one. We were given an activation code and product ID as before and went through the simple process of set up. Both the phone set up and on-line account set up failed and gave us an email address to contact them for an 'upgrade'. We contacted them on Monday 17th May with the required information and got an automated reply that they would come back to us as soon as they could. By Thursday we had heard nothing in spite of sending reminder requests so have had to return the product. I attempted to contact them through Twitter, Facebook and LinkedIn and still got no reply. The key safe has been returned and we will be moving to a manufacturer who values customer service.

Bought a 3 pack of keyed alike locks on line. $44.95. Came with 2 keys. 2 keys!? 3 locks, 2 keys!? Seriously, What's up with that!? Product code M115BLCTRILH

Genuinely the worst company I have ever dealt with. Happy to take your money in the U.K. but offer no customer service whatsoever. None of the UK based numbers work or receive responses. The USA based U.K. help line detailed on the website is only open in line with US times and takes 30 minutes to get through to, just to tell you that they can’t help U.K. customers and advise you to call the EU helpline? No response to emails, online support form, or messenger. I’m left with a malfunctioning £300 safe that I can’t access essential paperwork for my father’s funeral arrangements and am needing to call out a locksmith at the cost of £235 during a pandemic. Please think very carefully before purchasing from master lock in the U.K.

LPL has been exposing & destroying the 'Masterlock' reputation for years. 100 year anniversary lock was picked apart within thirty seconds... Choose any other brand as they are leagues ahead.