Master Lock is an American company that develops padlocks, combination locks, safes and related security products.
Master Lock (masterlock.com) has 121 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Janet F.
I bought 4 locks in one package. Only 2 keys! Need more keys and can't order. And, there's no way to get more copies. Will never do this again. Very disappointing. I've "locked out" Master Lock from my future purchases.
Odette T.
J'ai écrit au service après vente pour obtenir un renseignement et on ne m'a jamais répondu, pas même un avis de réception. Je suis très déçue du service. Pourquoi l'offrir s'il est inexistant... Odette Tremblay
Michael
Watch Lockpickinglawyer on YouTube you see how bad master Lock. I was going buy a Master lock padlock into saw how easy he can pick lock there locks in under 10 Seconds
Pamela M Wright W.
I waited on hold for 17 minutes just to speak with someone! I immediately returned the keys and was told that I would have to wait 30-45 days for the credit. Now I'm being told I have to wait another 30-45 days from July 1! Worst company that I have ever dealt with! Will never buy their product again! I will be contacting BBB! I will say that Amber was wonderful and very helpful!
peter S.
This company has terrible customer service. You’ll wait on hold for half an hour before you can talk to someone. The battery ran out on my combination safe and, even though I know the combination, the safe won’t open. I contacted them on April 19th and was told hot $31 they would send me a key that could open the safe. After 30 days, I’d still not heard from them and I called, waited on hold, and then told the key “is on back order” and won’t arrive until August. I should expect my key around mid September”. I can see why 80% of this company’s reviews are 1 star
jean-christophe B.
Bien qu'ayant suivi scrupuleusement la procédure de création du code personnel, le nouveau code n'est pas pris en compte... mais le code d'usine ne fonctionne plus. Le cadenas acheté (cher) ne sert donc à rien. Il n'y a pas de joignable au téléphone, il faut remplir un formulaire et écrire. J'ai besoin d'un cadenas AUJOURD'HUI pour fermer mon placard à l'hôpital, car je suis hospitalisé aujourd'hui. Je fais comment? J'achète un autre cadenas, d'une autre marque... En résumé, 30 euros à la poubelle. Merci!
Charlotte J.
Purchased the round combination lock about a year ago for my tool cabinet. A few days ago I tried 4X's to open the lock & it would not open. I trusted this lock because it's been around for centuries. I have extremely important Tools in this cabinet and I had no idea what to do. This lock is not to be trusted and it is not reliable. I read the reviews on all their combination locks and they had absolutely no good reviews. I now have no idea how to get into this cabinet
Suzanne V.
No customer experience whatsoever. Their padlocks are sold with a warranty, which is totally meaningless because the only way to make contact with them is via their online web form - I have done that 3 times over 3 weeks (uploading photos and including serial numbers as requested) and no one has contacted me. I telephoned their UK head office and there's no answer. Don't buy Master locks - buy Squires - they are really nice and helpful and immediately replaced a faulty padlock when I had to contact them.
