MasterbuiltReviews of masterbuilt.com

I just bought a new Electric Smoker used it once , the inside finish is peeling off from the heat as well as the door frame , so sorry I wasted my money on this smoker , also the temperature cooks higher than the gauge says it is, meat was cooked on the outside but undone on the inside , had to finish them off in the oven , what a waste of time

I purchased a masterbuilt 560 gravity series just over 2 years ago. It worked fine until it didn't! Like most comments on here. The customer service is horrendous! Masterbuilt should be embarrassed of themselves! It's been going on for weeks. I would write to them explaining what was wrong and how I did all the recommended trouble shooting. And purchased replacement parts and it still wouldn't work. Thank God for YouTube videos. I wrote to them again today explaining the problem and they emailed back saying were closing your issue as completed with out ever answering the questions! Awful company and don't know how they stay afloat with there customer service being so useless and unhelpful!

40 in Masterbuilt Electric Smoker Model # AE131332—I would never recommend anyone to buy this brand of smoker, it’s truly a piece of crap. It blows the circuit breaker all the time. When contacting customer service they were not helpful at all. Never used it that much and will never buy that brand again. Product is very unreliable.

I recently purchased a 40-inch Masterbuilt Electric Smoker back in February of 2023 through a big box store. After using it about 12 times, the digital controller stopped working. I had reached out to Masterbuilt Customer Service to file a claim and to also register my model number however because I no longer had the receipt, they said that the smoker was "out of warranty". Furthermore, they stated that they discontinued the model and no longer carried the service part I had needed. I had to order the $39 Digital Controller from Appliance Factory who thankfully had the part. After four e-mail attempts into Masterbuilt, they stated that they would not reimburse me for the part. I've owned other Masterbuilt smokers over the last 10 years and never had an issue. Since this recent purchase 12 months ago and Masterbuilt not owning up to a $39 malfunctioning component, I will no longer purchase this brand. POOR CUSTOMER SERVICE! MASTERBUILT JUST LOST ANOTHER ONCE LOYAL CUSTOMER!!

You cannot talk to a Masterbuilt customer service representative you must fill out a form on line. I have done that several times and have NEVER received a response.

I bought a Masterbuilt in 2021, it started leaking grease within 6 months. Their support is nonexistent. Their app is total garbage. Buy something else.

I am stating how dissatisfied I am with your complete lack of customer service. Kept telling me to replace components to repair unit. First replace the controller, I did. Next replace the element, again I did. Then, replace the circuit board, I did. Spent over $225.00 on parts, then they tell me to replace another component that will cost over another $200.00 which apparently contains the components they just had me replace. New unit is $400.00, will not purchase another Masterbuilt unit. They need to do a complete overhaul of their customer service department. Its like nobody cares about the customers. The majority of the ratings I have read about them, is very negative. Masterbuilt is only interested in taking your money and does not care if what they sell works or not. STAY AWAY FROM THEM. I WOULD NOT BE SURPRISED IF CUSTOMER SERVICE WRITES THE ONLY POSITIVE REVIEWS THEY HAVE. They certainly have time because it takes days to hear back, and all you get is replace this part. No other information. Figure, they are only reading STAY a list of answers and don't have any idea how to handle any issues. User's recommendation: STAY AWAY.

I have been waiting a month for my replacement control know and igniter that was paid for. They do not respond to my inquiries. This is a minor item, just think if it was a major problem. I could have gone cheap and purchased a generic one but I chose to get an OEM. Please respond Masterbuilt