MasterbuiltReviews of masterbuilt.com

I have been contacted and will be getting my hardware kit so I am upgrading my stars to a 3 until delivery is complete, but I am happy to have found a live human respond to me. Maybe this was an aberration. I am excited and wi update accordingly disregard the following for now (I have purchased a masterbuilt gravity series. Opened the box and it was missing the hardware. I had no numbers to call so I went to their site and explained that I purchased it over a month ago… they wanted my receipt photo as proof and of the serial number as well. Then emailed me that I’m out of warranty and the ticket is now closed. These grills are more than $700 , I would imagine there wouldn’t be a problem with receiving screws not put into the packaging. If I could give a negative 1 I would. I expected better from this establishment. I guess this is a reason some stores don’t carry it anymore. I expected better.) Got the screws

I recently received replacement parts for my electric smoker from Masterbuilt. With the components I ordered, they also provided printed instructions and all of the extra incidental parts to make the repair easier. I would have given them 5 stars but delivery was delayed by about a month.

I bought a Masterbuilt MB20070210 Analog Electric Smoker with 3 Smoking Racks, 30 inch, Black on Amazon. It assembled easily, except the screws holding on the side handles were short and only had one thread engagement so I bought four longer ones instead of returning it. That being said the smoker worked great. So easy to use versus a wood burning one and produced great smoked meats. It is a great value for the results you get from it. It sold me on electric smokers.