MasterbuiltReviews of masterbuilt.com

Masterbuilt is no longer a grill/smoker company dedicated to making outdoor cooking products. It was "acquired" by a company named Middleby that uses its name reputation to sell poorly constructed products with planned obsolesence and not even an adequate replacement parts program. Your experience will be costly, frustrating and disappointing. Buy a used decades-old Masterbuilt and rebuild/restore it OR go with a reputable modern manufacturer.

Masterbuilt is selling grills that they know are faulty and will die within a month of using lightly. They will tell you the grill has a bad “controller” and they have so many bad grills that they are on backorder…going on a month and a half, or more, in back order. So now I have an 1800 dollar lawn ornament that I cannot use, and who knows how long until a “replacement controller” will last if they have so many going bad currently, and for at least a year from my research on the web.

Wij hebben een masterbuilt kamado en zijn over de bqq te spreken maar zeker ook over de TOP service. Snel antwoord via mail en het wordt opgelost Ik zou dit Mastbuilt/kamado Joe Dan ook zeker aanraden de volgende aanschaf zal zeker weer deze merken worden.

I have been contacted and will be getting my hardware kit so I am upgrading my stars to a 3 until delivery is complete, but I am happy to have found a live human respond to me. Maybe this was an aberration. I am excited and wi update accordingly disregard the following for now (I have purchased a masterbuilt gravity series. Opened the box and it was missing the hardware. I had no numbers to call so I went to their site and explained that I purchased it over a month ago… they wanted my receipt photo as proof and of the serial number as well. Then emailed me that I’m out of warranty and the ticket is now closed. These grills are more than $700 , I would imagine there wouldn’t be a problem with receiving screws not put into the packaging. If I could give a negative 1 I would. I expected better from this establishment. I guess this is a reason some stores don’t carry it anymore. I expected better.) Got the screws

Explained a part I was needing was not avaiable on theri site or general internet seach. Asked could they recomend where to get it or what other way I could bypass it (Chip Loader). Got email response saying "we have closed the ticket" you can get parts on our website. Clearly closed ticket without ever even reading it.

`Do not buy a masterbuilt products , if come across any problems like I have on my gravity XT lid, then good luck with it, you will have to submit a case note and then wait for days, to be told noting can be done as it doesn't fall under warranty, seriously you spend a lot money on a product, and to be told this.

Absolutely shocking company with zero customer service and poor quality. Built my BBQ (adding screws I bought because some were missing). Impossible to get the WiFi connection working so app is useless and as a result some cooking features. Masterbuilt uninterested in helping solve the problem despite my deliver repeadly pushing them. Cannot register my warranty with them because Greece is not in their system even though they sell there. Buy with extreme caution these guys are real American cowboys!

2 months for replacement parts!! Forget it. Returning the smoker and going with another brand.