MasterbuiltReviews of masterbuilt.com

Ordered two chip trays for my smoker more than two months. Attempted to contact customer service multiple times with no answer. Finally had to file a dispute with PayPal. Got a refund for the purchase but right after that, customer service finally contacted me only to tell me they gave me a refund with no apologies or anything. Need the chip trays but can't order them from their website. Incredibly frustrating.

I can't even tell you if the grill works well or not. Ordered directly from them and body showed up damaged. They are sending a new body which means I will have to some how disassemble the hopper to move it over to the new body. WHEN and IF it ever shows up. Contact support to see when the body will ship and all they say is part is available, shipping is backed up. First and LAST masterbuilt I will ever buy.

Once again, I am stating how dissatisfied I am with your complete lack of customer service. My propane smoker is just a piece of garbage; the people at Masterbuilt are not much better. They were going to send me a burner, but it's back-ordered, which I do not believe. I have had a propane smoker since last summer that Is not working. $ 350.00 wasted. Do you think they care? This is the second piece of crap I have purchased from this company an electric smoker that just tripped the circuit breakers. Masterbuilt is only interested in taking your money and does not care if what they sell works or not. STAY AWAY FROM THE PEOPLE. I WOULD NOT BE SURPRISED IF CUSTOMER SERVICE WRITES THE REVIEWS; they certainly have time because they do what they are there for. CUSTOMER SERVICE

The smoker is not bad when it works. But they do not last long. By the time it needs work or parts it's not supported anymore. Also, getting a hold of them you might as well forget it. I'm in the market for another smoker but i do not want to go thru this again. Good smoker but horrible customer service and parts availability.

My husband has owned several Masterbuilt smokers...They just don't last. We will NEVER buy another. We are currently in the market for another since....yes, you guessed it....the lates smoker bit the dust. AND...he really doesn't even use them that much. I don't think they even last a couple years at about 6 to 8 smoker fills a year.

Registered with MB for warranty. Still have to jump through hoops to get assistance. Have to send photo's of item, serial No. etc already uploaded as part of registration, + photo's showing problem. When the site asks for Model number etc it just locks up. Problem, second time of use. The ambient temp is 20c higher than the MB units setting. Set MB temp to say 60c, tested with accurate probe shows 83c internal ambient temperature making it useless. Meat is cooking before it gets smoked. Shouldn't be that difficult to raise a warranty claim. No other way to contact them, no phone number or email listed, so if the online contact form doesn't work, you're screwed.

I recently received replacement parts for my electric smoker from Masterbuilt. With the components I ordered, they also provided printed instructions and all of the extra incidental parts to make the repair easier. I would have given them 5 stars but delivery was delayed by about a month.

Masterbuilt 1050 Gravity Series. Absolutely rubbish, the coal hopper had welding coming apart and flames roaring from it, and the middle hopper had its walls disintegrating, after only 4/5 uses and its less than 6 months old. Not what you expect from the part of the item that is supposed to hold the most heat. Masterbuilt can't even send the correct parts to replace the inadequate items. and the supplier won't issue refund!