MassGenieReviews of massgenie.com

Was kinda quick

5 stars for now if deal goes thru

This card is very cheap!!!

The buying process is vague and scary. No confirmation.

Well I thought they were simple and easy. They were able to hit my account for the authorization charge of a dollar but, couldn't charge it for the actual order I placed due to billing information. I then called my bank and confirmed all the info I was giving them was correct. I then contacted back the company and they still weren't able to help me process my transaction nor were they able to take the order over the phone (Makes no sense). I am disappointed, and I was unable to make my purchase. The woman I spoke with on the phone was unable to do just about everything except refresh the deal they were offering and to tell me that its my fault the billing wasn't working (it was not). I asked to speak with a manager or maybe someone else who can dig a little deeper she said he would call me, he didn't, she did... to relay the message he said. Obviously still get me no where. Thanks for frustrating me beyond recognition. ** Update they (customer service manager *finally*) tried calling an hr. after I changed my review with Trustpilot.** Too bad they were too late and I ended up having to buy through a different company... I am disappointed. Why wait for a bad review to fix the situation, the manager should have called me back I would have waited for him to be available as long as it was within 2 hrs. of the window for the deal. which was another 20hrs. Too late now maybe the next time I try to order (if their is a next time) I will have a better experience till then... I hope this is helpful to anyone who maybe thinking about placing an order with MassGenie or, maybe helps to make the call center and website better.

Just signed up, great deals! So far so good...

Did not accept my payment with 3 different cards, all valid. I know because the transaction went thru from my bank's and credit card's side. Also charged me for these orders that never shipped but site states that I will not be charged until the item ships. The 2nd part isn't as bad as just trying to collect credit card numbers. Look up the BBB complaints on these scammers, I should have done so before trying with other cards. Now I have 3 cards to cancel instead of just 1 or 2.

Great prices most of the time...Thank you!