MassGenieReviews of massgenie.com

Customer service was wonderful! Fast and friendly, quickly fixed my problem!

Thanks for everything

Lots of goods deal. Didn't give it 5 stars because of issues with the services processing my credit card resulting in a two-week delay of a digital code. Customer service will respond by the next business day if contacted and that's the only few positive from my experience.

If I could refrain from giving this place a 1 star then I would! I purchased a product 5-24. 5-28 shipping info became available. It stayed the same for 2 weeks. I messaged them multiple times and never got a resolution. I called them 6-11 still with no resolution. They only gave me the run around. They kept saying please allow 24-48 hours for resolution. I called back 6-14 and was told the refund would be credited by today 6-17. I called back today and they are now telling me to wait an additional 24-48 hours to allow for the refund. I will be filing a complaint with the BBB and my lawyer will be getting in touch with them if this isn’t resolved ASAP! Don’t waste your time or money with this place!

My debit card was used fraudulently on this website. I called to get it resolved. I was told it would be submitted to the fraud department for review, and I should wait 3-5 business days to see a refund. After 7 business days without a refund I was told that they had a lot of fraudulent charge activity on their website and there was a back log. I was again told they would submit it to the fraud department and I should wait another 3-5 business days. Based on this situation, I don't recommend this website, and I'll never do business on this website.

Great price for the DNA tip

Great price for quality products

Great prices, great site