Mascot Hardware USA, LLCReviews of mascothardware.com

Second time purchasing retro like knobs for personal projects. I will always go to Mascot hardware “First!”

The drawer knobs are gorgeous!

I got my merchandise in a few days. Very good company to handled

The knobs were beautiful, but the wrong size. Not allowing for returns is very poor customer service and I will not purchase from your company again. It's a pity, because the knobs were excellent. But, you got my money for knobs I can't use so it obviously doesn't matter to you if I buy anything else from you. I would understand asking the customer to pay for return shipping, but to not accept returns at all is a terrible policy. You said I should have read the return policy. Yes, I guess I should have. Lesson learned! I have never purchased anything from Etsy or anywhere online that I couldn't return, so I didn't expect this at all. I feel taken advantage of.

Within an hour of placing the order I realized the color would not work. I sent a note through Esty asking to cancel the order. I received a response that it was outside business hours and I would receive a response the next day. 24 hours later the product was shipped and you have a no return policy. If I had realized the error after the product had shipped, I would understand being bound to the no return policy. For my request to be completely ignored is unacceptable.

Timely and the right product.

Beautiful knobs

Got out my product quickly, followed up when I had problems with tracking with a fast respond time. Product exactly as described