Mascot Hardware USA, LLCReviews of mascothardware.com

Mascot Hardware USA, LLC

About Mascot Hardware USA

Mascot Hardware USA LLC provides a wide variety of Cabinet Hardware, Coasters, Chopping Boards, Serving Trays, Door Mats and much more.

Mascot Hardware USA, LLC (mascothardware.com) has 58 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Replies: The company has not replied to any reviews yet.
Latest: Most recent review: March 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Showing 2 reviews with 2 stars · Clear filters

Janet M.
Mar 15, 2023
Beautiful product, weird customer service.
On March 8 I contacted the company to ask about how to return the product. I love the merchandise, but the knobs don't fit my cabinets. I received an email telling me that I would receive instructions. Yesterday, March 14, I contacted them again to say that I had not received instructions. This morning I received another email saying that my return had been started but no instruction about how to send the merchandise back. I am seriously concerned for this business as they do not seem to have processes in place to deal with basic things. Again, beautiful product, weird customer service.
Patricia H.
Feb 12, 2023
Poor customer service
I had to email several times before my items was shipped. At one point I was told they were shipped but after a week and no tracking number I realized that it was not shipped. It took over 2 weeks to get my items.