Marvellesures LLCReviews of marvellesures.com

Response from Marvellesures LLCApr 28, 2025

Dear Patrick, Thank you for your feedback. I am truly sorry to hear about your experience and appreciate you bringing this to our attention. After reviewing your order, I can confirm that once we were informed the item was unavailable, we immediately canceled the order and issued a full refund, along with an email apology for the inconvenience. Unfortunately, stock levels can sometimes change unexpectedly, and we wanted to avoid keeping you waiting unnecessarily. We completely understand how frustrating this must have been, and it is certainly not the experience we aim to deliver. Your feedback is important to us, and we are working internally to improve our stock update processes to better serve our customers in the future. If there is anything we can do to assist you further or to make this right, please do not hesitate to reach out. Sincerely, Max Campos

Response from Marvellesures LLCOct 14, 2024

Hi Torin, Thank you for your feedback. I’d like to clarify a few things about your order. Mont Alpi Grills' headquarters is located in Lake Forest, California, and the grills are manufactured in China. Your order will ship from California as soon as the new stock arrives. The model you ordered is quite popular, and when you placed the order, a few components were missing, which delayed the fulfillment. We made efforts to source these parts from other locations across the U.S., but unfortunately, we were unable to find them. Once we realized this, we promptly informed you of the situation and explained that a new shipment was on its way, which would take a few more weeks. At that time, you agreed to wait for the delivery. I also want to reassure you that this is not a bait-and-switch tactic; you have always had the option to cancel the order and receive a full refund. However, you chose to continue waiting for the shipment. We appreciate your patience and understanding, and we are doing everything we can to get your grill to you as soon as possible. If you have any further concerns or would like to cancel, please don't hesitate to reach out, and we will process your refund immediately. Thank you again for your patience.

Response from Marvellesures LLCSep 28, 2024

Good morning, Omar Garcia, I’m sorry to hear that you’re experiencing issues with your fire bowl. We understand that you’ve contacted us twice, but it seems there has been some difficulty in pinpointing the exact problem. Please know that we are here to support you in every way possible. While it's reassuring that you haven't incurred any financial loss, we still want to fully understand the issue and resolve it as quickly as possible, including sending a replacement if necessary. After reviewing the video you sent, it appears that your fire bowl is functioning properly, with the flame igniting as expected. However, we noticed that you’ve installed parts from another brand, which might be contributing to the issue. Since the video shows the fire bowl working fine, it seems there might not be a problem at the moment. Your current request is to purchase a fire bowl switch. Although you left us a 2-star rating, we are eager to address any concerns you might have. If you’re experiencing any unresolved issues, please don’t hesitate to call or email us. We’re committed to helping you resolve this as soon as possible, but we do need to understand the specifics of the issue.

Response from Marvellesures LLCSep 9, 2024

Good afternoon, David. We're sorry to hear that you felt the need to leave us a one-star review. Due to the busy season, our stock can change quickly. Our best solution was to provide you with a full refund as soon as possible, and we hope we'll have the opportunity to assist you better in the future.