Marvellesures LLCReviews of marvellesures.com

Response from Marvellesures LLCDec 26, 2025

Good morning Dale, We are sorry to hear that you felt compelled to leave us a one-star review. We did receive your email on 16 December, and your warranty claim is currently being reviewed. We will provide you with an update shortly. We also received your second email on 25 December (Christmas Day). Please note that due to the Christmas holiday period, our warranty department was closed and will reopen on 5 January. Rest assured, once the department reopens, we will prioritise your case and provide a full and prompt resolution to your warranty enquiry. Thank you for your patience and understanding.

Response from Marvellesures LLCDec 22, 2025

Good afternoon John, Thank you for your message. We are currently working on your enquiry and would like to sincerely apologise that you felt the need to leave a one-star review due to the response time. We did receive your email on Sunday, and your request is actively being reviewed. As Christmas Day approaches, we are experiencing a significantly higher volume of emails than usual. That said, please rest assured that we are giving your enquiry our full attention and will provide you with an update as soon as possible. Thank you for your patience and understanding.

Response from Marvellesures LLCOct 25, 2025

Good morning Mary Mazzone, We’re very sorry to hear that you’re unhappy with your purchase. Please note that we sent the exact item that was ordered — the product wasn’t sent in error. However, since we haven’t yet received your BBQ grill model number, we completely understand that the item may not fit as expected. We’d be more than happy to exchange it for the correct one. Our team will be in touch shortly to confirm your BBQ grill model so we can arrange the exchange right away and ensure you receive the right item as quickly as possible.

Response from Marvellesures LLCOct 6, 2025

Good afternoon Shawn, We’re very sorry to see that you felt the need to leave us a 1-star review. We completely understand your frustration and sincerely apologise for any inconvenience caused. We did receive your email requesting an update on your delivery on Friday, 3rd October at 10:58 PM, which unfortunately was outside of our working hours. However, we are now actively following up on your request and will provide you with an update on your weather cover delivery as soon as possible today. Please allow us a short time to contact the shipping company — we will make sure to get back to you promptly with accurate tracking information. Thank you for your patience and understanding.

Response from Marvellesures LLCJul 4, 2025

Apology Regarding Your Cancelled Order Hi James, We’re very sorry that your order was cancelled. Unfortunately, due to high season demand, stock availability changes rapidly, and the item you ordered had already sold out by the time we processed it. Please rest assured that your payment was never collected—no funds were taken from your account, and the amount of $119.21 was not charged. We sincerely regret the inconvenience this may have caused. If you have any questions or concerns, please don’t hesitate to reach out to us directly. We’re here to assist you and always aim to do what is right.

Response from Marvellesures LLCJun 5, 2025

Dear Val Lewis, We’re genuinely sorry to hear that your experience with us didn’t meet expectations. While we always welcome feedback—positive or critical—we feel it’s important to clarify what happened in your case. After your order was placed, we identified a pricing discrepancy caused by a supplier-imposed tariff adjustment. This impacted a number of listings across our site and created a temporary mismatch between the advertised and actual cost of the grill. We understand this was frustrating, and we take full responsibility for the confusion caused. To address the issue, we promptly offered a like-for-like alternative at the correct price, in an effort to provide a fair resolution. Unfortunately, this was declined. It’s also important to note that we issued a full refund right away, even before some of the disrespectful and accusatory messages were received. As a small, family-run business, we do our utmost to treat every customer fairly and transparently. We cannot, however, absorb several thousand pounds in supplier-imposed increases, especially when the original price was clearly under market value and unsustainable due to external factors beyond our control. We understand that your expectations were shaped by the price you initially saw, but we believe it’s unfair to suggest any intention to mislead. The item was never “in stock at the old price” after the correction—it was re-listed at the updated cost, which reflects current import tariffs affecting all US retailers. We sincerely regret the inconvenience caused to your contractor schedule, and we appreciate the time you took to share your experience. Nonetheless, we stand by our decision to issue a refund and communicate transparently throughout. Warm regards, The MarvelleSures Team