martie.com Reviews | Read Customer Reviews of martie.com

martie.com Reviews | Read Customer Reviews of martie.com

martie.com reviews

Showing 19 reviews with 1 star · Clear filters

TIMOTHY J.
Apr 27, 2024
STAY AWAY YOU MIGHT NOT GET YOUR PACKAGE
NO CUSTOMER SERVICE EVEN IF THEY ARE AT FAULT IVE HAD SHIPPING ISSUE'S WITH THIS COMPANY TWICE NOW MY PACKAGE MADE IT ALL THE WAY TO STATE IM IN AND NOW ITS HEADING BACK TO CALIFORNIA FOR SOME REASON AND HAS PUT MY DELIVERY DATE BACK ANOTHER 4 DAYS AND I HAVE STUFF THAT WILL MELT THEY DONT CARE AND WILL NOT CANCLE MY ORDER THIS COMPANY HAS LOST ME AS A CUSTOMER I ORDERD ON THE 19TH OF APRIL AND I WONT SEE MY PACKAGE NOW INTILL THE 29TH LAME.
Response from martie.comMay 9, 2024
Hi Tim, we are so sorry that you are so displeased with our service. As we discussed over email, our shipping provider was working as it normally does, and I'm so sorry that there was confusion on the delivery of your order. The reason that your order went to California from Texas, therefore bypassing Arizona, is because that is the trajectory the packages go, with our current shipping provider. The main "injection point" (as they say in the shipping world) is in California. Basically, there's a BIG truck that takes everything from our warehouse, and brings it to this point in California. From there, the packages go off on smaller trucks to their intended location. We do acknowledge that there was a shipping delay, and your order took longer than normal to arrive. We apologize for that, and would like to make it right. As for the rest of our service, we are glad that the order arrived to you, with no problems. Please let us know if you have any further questions that we can help you with. You can find us at hello(at)martie.com. We are standing by to make it right.
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Tom
Apr 8, 2024
TERRIBLE customer service
I have gotten many things from Martie and been happy with my experiences thus far, until I had a problem with something I bought and needed to contact customer service. The item was defective and only $15, yet they absolutely refuse to part with the $15, even in store credit. Their customer service is TERRIBLE, some of the worst I’ve seen. Accusatory, demanding, and not understanding at all. If they want to stay afloat, they NEED to understand how to provide good customer service. This isn’t it.
Response from martie.comMay 14, 2024
Hi Tom, Michelle here from the management team - thank you so much for your candid feedback about our service. I’m so sorry that we weren’t able to offer you a store credit for the particular item you requested store credit on. But I did check out your account and saw that we were able to get you store credit on an item from a later purchase. I’ll send you a follow up email in regards to the Massage Gun you were originally requesting a store credit on, so we can get to the bottom of it, and make sure you are fully satisfied. We are so fortunate to have you as a Smartie shopper, and even though we had a little hiccup, I see that you’ve been able to order two additional times, so we’ve been able to make it up to you! Keep an eye out for an email from me. Best, Michelle
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Vic
Mar 25, 2024
Horrible experience
Horrible experience. They sent me two wrong items and have totally ignored my emails, despite promising to make things right over email in their policy. I will be reporting to the FTC and doing a chargeback. Pathetic company. Non-existent customer service. The items they scammed me over are less than $10. Stupid way to lose all of my future business and that of my friends that I could have referred. Update: I did get a refund after emailing the employee that responded to the review. But it should not have taken a bad review to get help. They ignored numerous emails for over a week, before I finally got help. Needs serious improvement.
Response from martie.comMar 25, 2024
Hi Victoria, thanks for your updated review. We are truly sorry about your experience. I'm glad we were able to find a resolution, but you are completely right. It should NEVER take a bad review on a third party site to get to the bottom of the issue you experienced. We are constantly refining our processes, and are taking your feedback into careful consideration as we updated our protocols. Thank you for your candid feedback. It makes us better every day. We do hope that you come back to save with us, again.
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