Ja
New CA customer, 6 orders so far
Ive made 6 orders in the past month or so. Ive had 2 items not arrive but thats because theyre out of stock, I was refunded. Ive had a few glass items break.. i took pictures and emailed them, got a response back and was refunded. While Ive had some items break, well, I cant say anything bad about this company. If you consider the prices and service, how can you complain? I see some of these reviews are just.. trashing the company, people are upset. I was upset but they fixed the problem. If youre considering using this service, I say do it. Use your brain and think about why these items are cheap..... even after the few problems ive had with broken items i cant come on here and say bad stuff, not after them fixing it. - James from San Francisco UPDATE: More orders..... just not arriving. Shipping taking weeks and then gets cancelled. I gave Martie a chance, I really did. A few orders were successful but I cant say theyve been reliable. I hate to change this review. Theyve such a good business idea and model but execution is [apparently im being sensored] up. Sorry Martie!! Final update: after using martie for a while now, they havent made as many mistakes. Ive bought a lot of orders now and its been working out.
Response from martie.comMay 28, 2024
James! Wow! We absolutely LOVE this honest review. We try so hard to fix every issue that arises, so thank you so much for recognizing that. We appreciate having you as a Smartie shopper. You make us better every day :) UPDATE: Oh James we are terribly sorry to read this updated review from you. We don't want to lose you as a customer. We've been making huge improvements at our warehouse level, and have been using better, more reliable shipping methods. Please reach out to hello(at)martie.com and say you were chatting with Michelle, and we'll make this right. Standing by.