Marriott International, Inc.Reviews of marriott-hotels.marriott.com

everythings fine except the room walls are dirty and ant are invading the frickin sink eating my muffins gtfo yo

I'm a frequent flyer, lifetime platinum and counting with ambassador status for the last 6 years. I wish Marriott didn't buy SPG - SPG's service was so much better. Rather than improve their loyalty program after acquiring SPG, Marriott's program has gotten worse over the years. Their ambassador program used to provide an individualized ambassador to take care of your travel needs - they truly knew who you and your preferences/interests (I used to chat with my ambassador about Game of Thrones). Now it's an anonymized person at a call center - you're passed along a line of "ambassador representatives" to address any requests. Previously ambassador treatment was much better as well - I've gotten complimentary champagne, random snacks, fruit, pastries, and even cruise tickets before. Now when I ask for something special, Marriott gives me a "amenity menu" where a plate of sliced fruit costs $50. Thanks but no thanks, if I'm staying 100+ nights and spending $20k+ a year, it will be at a brand that appreciates loyal customers.