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Marriott International, Inc. Reviews | Read Customer Reviews of marriott-hotels.marriott.com

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Marriott International, Inc.

MI

Marriott International, Inc.Reviews of marriott-hotels.marriott.com

2.424 reviews
Hotels

MIMarriott International, Inc.2.4

Reviews24 About Contact

Overall score

2.4 out of 5

Poor

Average of 24 reviews

Distribution

5★25%
4★4%
3★8%
2★8%
1★54%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

marriott-hotels.marriott.com

About Marriott International

Includes directory and online reservations.

Marriott International, Inc. (marriott-hotels.marriott.com) has 24 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.

Also known as: Marriott International, marriott-hotels.marriott.com
Website: marriott-hotels.marriott.com
Category: Hotels
Listed on Five Star Index: 2026

About these reviews

Replies: The company has not replied to any reviews yet.
Latest: Most recent review: August 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Marriott International reviews

Showing 2 reviews with 2 stars · Clear filters

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Declan M.
Aug 1, 2026
Sleep not included
Sleep not included, why bother? Managers don't accept this is an issue.
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Michael D.
Apr 12, 2025
Marriott Lifetime Platinum Elite…
I am a Marriott Lifetime Platinum Elite member and have been unable to use the online reservation. I have tried more than 10 times over the past several months with no luck. The website is never reachable for me. It does not recognize my Marriot member number. I have booked rooms calling reservations only to find after making a reservation that I have no reservation. The Marriott reservation system, both online and over the phone, is pitiful at best and often does not work. I recently made a reservation by phone, and confirmed over the phone, only to find a day later the reservation did not exist. I like Marriott and use it when I travel, but your reservation system is almost useless.
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