Marriott International, Inc.Reviews of marriott-hotels.marriott.com

I had a very disappointing experience at the Kansas City Airport Marriott. A package sent to the hotel via FedEx Express from Abercrombie & Fitch was marked as delivered on August 7 and received by a member of the hotel staff. However, when I arrived on August 8, no one could locate it. During my stay, I had to ask the front desk repeatedly—often several times a day—to look for the package. I provided FedEx tracking information, details from the sender, and the name of the staff member who accepted the delivery. Despite this, I received no real update, explanation, or clear plan to resolve the issue. The only response was that the package had not been found. What was most frustrating was the lack of proactive communication. I provided my phone number and email address, but no one contacted me with updates or explained what steps were being taken to investigate. I felt like I had to keep following up rather than the hotel taking ownership of the situation. I checked out and returned to Argentina without the package I purchased and without a resolution. This was not the level of customer service, empathy, or accountability I expected from Marriott. How Marriott handles this situation will strongly influence whether I choose the brand for future stays and reservations.

My stay at the Fairfield Inn & Suites by Marriott Williamsburg on February 20, 2026 was absolutely horrifying. I booked this hotel based on photos and location—but what I walked into was filthy, damaged, and completely unacceptable. Cracked walls from ceiling to floor, exposed nails in the closet frame, destroyed furniture, and even a dead bed bug with larvae in the corner. The final straw? A stained pull-out sofa that looked like it had bodily fluids on it. I was so disgusted I ran out of the room. I had to book another hotel last-minute, costing me hundreds more, and in my rush to leave, I even left behind a brand new sneaker. That’s how unsafe and uncomfortable I felt. What’s worse is the response from Marriott—no real apology, no urgency, and weeks of chasing just to be offered minimal points that don’t even come close to covering my losses. And I still haven’t received them. This is not just poor service—it’s negligence. No guest should ever walk into conditions like this. Marriott needs to take real accountability and provide proper compensation for experiences like this—not dismiss them.

Ive stayed in one of your hotels before, but never again. You're bullying tactics by silencing the Masai Elders who are trying to protect the migration trail at the Mara river in Kenya, where you have built one of your crappy hotels right in the middle of it. You disgust me with your greed and lack of morality and environmental awareness. This obviously must be across the board within your company and hotels etc, so never again. Im shouting it out on social media and to everyone I know to boycott you and all your subsidiaries. Disgusting company. No ethics. You are scum.

DELTA HOTEL/MARRIOTT: MISSISSAUGA, ONTARIO, CANADA This hotel was booked by our good friends for a 50th wedding anniversary event just last Saturday, July 26 2025... There is an attached multi-floor parking and a door access to the hotel which was LOCKED - NO ACCESS for guests, like us who were wet - drenched as we had to get out in heavy rain to walk and get to the front door of hotel, which was also locked! What is wrong with you??? We had to wait for a hotel guest with a pass at the front door lobby, to be able to get in!!! WHY??? I waited for and complained openly to a front desk worker who was surprised at why I was so mad at this facilities. Look, I am a Marriott Hotel member and have never experienced this in other Marriott owned hotels. This is a shame to the City of Mississauga residents and guests! I have taken the time to write this review so that YOU can - Get your ACT together and improve your service DELTA HOTEL!

Une personne prénommée Josephine m'a contacté sur Telegram (identité à vérifier) afin de me proposer une rémunération contre des likes sur les différentes pages, sans même y avoir été. Pratiques frauduleuses. À éviter à tout prix.

I accidentally booked a room while i tried to enroll in their program. They could not cancel it, even after JUST placing the order. They say the rate is not refundable. So do not book here if you want any service.

Detroit Marriott at Renaissance was a TERRIBLE and HORRIBLE experience. We could not use the toilet for 4 hours due to it overflowing and waiting 4 hrs for someone to come up and plunge it. I also had to wait for washcloth and towels for hours! DO NOT waist your money Detroit Marriott at Renaissance!

I recently had to book a stay at the Element Downtown Denver East location. It was a last minute emergency because unfortunately I was in a domestic violence situation and I was trying to get away. I made the reservation over the phone. The phone number was (888) 236-2427. I confirmed with the customer service representative that although I was making the reservation with the card that I would be paying cash. She assured me that I would have the option to pay by cash or card at the hotel. I didn’t want to pay with my card because I didn’t want my abuser to find me. I arrived at the hotel which was a short drive from my apartment and was greeted by the receptionist named John. He then had me step aside to help a customer with some grab-n-go items. Once he finally got back with me I gave him my name and ID to check in. He asked for my card which I used to reserve the room I went to pull it out and advised that I would be paying in cash. He said that he would still have to put a hold on the card which I as I stated I didn’t want the charge or hold to show up and my abuser to be able to locate me. I tried to whisper (there were a couple of people around) that I was getting out of a DV situation and this was an emergency. John strangely chuckled and stated he couldn’t help me. I tried to offer a cash deposit and he ignored me to check out another grab-n-go customer. Once he was done he coldly stated I was welcome to sit in the lobby until I could “figure out where I’m going” I chose to leave but only to return to ask his name so that I remembered who I spoke with. He had me leave at that point and followed me outside. I am disgusted and considering the low ratings that Marriott has, they certainly don’t need employees treating customers that way. Especially in emergency situations. It’s very scary to think of how professionally he might handle someone else in emergency situation especially with children involved. I was not looking for him to bend the rules for me if there was nothing that could be done, just compassion rather than aggression.