Marriott International, Inc.Reviews of marriott-hotels.marriott.com

During my search for a hotel, for New Year’s Eve, I some how messed up the dates by changing pages or something. I reached out as soon as I realized, about 14 hours later, only to be told that there is nothing they can do. When I explained that I live in Denver, my trip is not till 12/31, it’s been less than 24 hrs. The response I received was “It is listed as a no show so there is nothing I can do!” So I guess that means they are ok with stealing our money. They know we didn’t show up and they are still keeping our money, even when we call to let them know you did not intend to schedule a specific date within a very reasonable amount of time.

I spent months contacting Bonvoy’s customer care via email. When I finally got a reply, I felt I was talking to people who clearly did not Listen and did not Care. My points are expiring at the end of the year and I wanted to understand if it was possible to extend them as I am not able to travel due to Covid (I am in a risk category). I wanted to get more time before I can start using the points, I got for spending a lot of money in their hotels. I was told if I didn’t book, I’d lose my points. Customer Care via email was pretty bad, so I called them and made a complaint. I was told 5 days for a reply but after one month and 2 email reminders …. Nothing Today I called again (UK number advertised does not work) I had to talk to 3 people to get hold of the right number. One of them refused to help me. He was the rudest person I ever met. He simply did not care about me, kept on shouting on me and refused to transfer me to the Bonvoy team. He even refused to hang up so that I could give some feedback over the phone. Finally he transferred me so that I could not leave some feedback about the service. The third person finally transferred my to someone claiming to be a manager (but in his email signature he was no manager). He apologised for not replying to my emails and with a very defiant tone he told me that ‘Marriott had been very generous in extending my points for the last 2 years’ and that the lockdown was over and I could have travelled (even if I explained I was in a risk category). Then I pointed out that the extension was because of the lockdown so he slightly changed his tone and told me I ONLY had to spend around $12 dollars to extend my points and that this was very generous of Marriott …. again I then asked to put all this on an email, and he did this time but the email was very different. In the email, the pseudo manager said that I had misunderstood him and anyone I spoke to. He also told me that I should have read the terms and conditions of their ‘loyalty’ programme before applying or complaining about it (as if Covid was my choice). All this shows how disconnected from reality Marriott Bonvoy is and how little their Customer Care really cares about guests. Maybe screaming to customers, interrupting us, telling us that we are lucky their company extended our points during lockdown … is how they ‘care’

We have a reservation for a stay at the Marriott Chepstow. Tried calling to try and book a spa treatment. No answer from the published number for the spa which eventually cut me off. Tried calling the hotel main number and ended up in some us call answering service. Not impressed. Now a bit apprehensive about my future stay.

Awful, Disrespectful, and Lacks Empathy. A Beautiful Dump 1 Star would be to kind. I want to share my experience at the Cavalier Virginia Beach, Autograph Collection. Me and my wife checked in that evening of October 15, 2022. We are newly-weds, that were married that afternoon in a beautiful ceremony prior to arriving at the Cavalier. (First Incident) When checking into the hotel we were told we don’t have a reservation for three to five minutes (note this was not the standard I don’t see it please give me a minute to check). It was no you don’t have one at all. My wife had to prove that she paid by showing her credit card statement on her phone, before he finally acknowledged we had a reservation. (Second Incident) While at the bar area the bar tender would not acknowledge us. The bar tender looked at us and dent say anything. (note the bar was not extremely busy it was about 8 to 9 people most were enjoying their drinks) Five minutes later another person came behind the bar asked what would we like I ordered a martini. When the bar tender finished making my martini, she poured it into a martini glass and it was only half way full. Me and my wife looked confused and tried to brush it off. Note normally I would have asked for the drink to be made again but I wanted my wife to enjoy this special day. (Third Incident) We were seated at an excellent table for two I was expecting thing to turn around at dinner by sadly it did not. The waiter took over 10 minutes before coming to speak to us. He brought water after 7 minutes. We placed our order for food and my wife’s drink. Another 20 minutes went past before the Manager came by and asked were we okay and we stated no we have not gotten my wife’s drink or the bread requested. Her drink was brought over and bread after speaking with the manager (you will see a theme here keep reading). We dent request anything extravagant my wife order a sparking-water with cranberry juice (The restaurant was half empty; 1 or 2 people were at the restaurant bar so being extremely busy is not a rationale for his behavior). However, he did make sure he visited several of the table near us several times, but not ours. When our appetizers came out, they were extremally salty we ate very little. Another 40 minutes went past while we are waiting on our main course. We ordered a whole fish for me and a salmon for my wife as our main entrees. At this point my wife is livid its our wedding evening our meal is not here the service sucks and she looking at me to help to fix an evening in disrepair. I get up and wake over to the front of the restaurant looking for the manager I see a person behind the bar and ask can you call over the manager. She waits a few minutes I thinking she saw and singled the manager but no she says give me a few more minutes I’m going to make these drinks then I will get the manager for you. I look at my wife and say give me just a minute. The manager comes over to bar as I’m explaining my concerns to the manager our meals are brought over to the table. At this point the restaurant experience is done my wife over it and just wants to go to the room. They offer to reduce the price of our meals and pack them to go for us. They also offer us a drink. We go straight to the room and begin eating (THE FOOD IS COLD this means our food was ready the server/servers just left it sitting back their). I took a moment to pray to god and ask that help to make this nightmare of an experience better. My wife and I got very little sleep and left first thing in the morning. Prior to leaving we explained our concerns to the front desk staff they took off the resort fee of about 20 dollars. With parking, restaurant, bar, and dinner. We spent close to $800 at this Beautiful DUMP. I we not return.

Dear Customer care and AC Marriott Executives, I apologize but I must reduce your rating to 1 star simply to open a dialogue with you. I did try to email your executives directly to no avail. I am writing on behalf of my wife, and the family of my brother-in-law, who was murdered in San Francisco at Alice Chalmers park on April 3rd. We were staying at the AC Marriott AC Hotel San Francisco Airport / Oyster Point Waterfront from April 5th until the 23rdor 24th (17 days total), as near to Brandon's Mother's home as we can be. My compliments to you and the extraordinarily friendly staff here. As an aside, this is an exemplary hotel with a staff that maintains your brand fidelity, and I intend on giving this location rave reviews. We flew into SFO from Nashville immediately to console the family and attend services, but they were pushed off to April 19th or 20th. The incident has been in the local news. I spoke to the font-desk manager, Christina Balboa, who was very kind and professional, extended our stay, and got us a somewhat fixed rate the remainder of the stay - though it had to be extended a second time, and those rates could not be stabilized. Obviously there were a great deal of unexpected and compounding costs associated with this tragedy and the necessary arrangements; including transportation, food, airfare changes, general funeral costs, etc etc. For this reason, in looking at the total cost now that all is said and done and we are back home, I would like to ask you and your executive team for what some businesses refer to as a "bereavement rate" for our stay, and perhaps even comp us some of the time - most of which was spent at the decedent's mother's home blocks away. All told, the hotel fees have put us in debt. As this murder has been somewhat high profile, had something of a ripple-effect in the community, and had some local press, San Francisco supervisor Ahsha Safai, San Fransisco Victim Services,and the San Francisco District Attorney's office have offered to help the family, but this does not extend to Brandon's sister's accommodations with you, though I have written them about this. I can confirm any information you might need about my wife's relationship to the decedent, provide contact information for his mother, the attending doctors at SF General, and the funeral home once we have fully confirmed those arrangements. Please feel free to contact me directly at this associated email address. Thank you for your kind consideration in this matter. We really need a break on the stay. Thank you