MarmotReviews of marmot.com

This is nonsense and unacceptable.Warranty department made me for so long over the the phone and as soon as they pick up they disconnect.They dont want to hear a thing.Bye bye Marmot..No longer Im going to purchase or have my family purchase from you

DO NOT USE marmotsaleuk.com I bought a Marmot coat recently and going through the checkout, the price was dropped under £100. It seems credit cards aren’t interested in refunds/ claims under £100. I received no confirmation from the website sale, there is no way of contacting them other than by email, to which they don’t respond. The website do not honour the sale but are successful in getting payment.

20+ years Marmot customer here. I got a lot of Marmot product over the years from jackets, pants, gloves, hats, to sleeping bags. I was a happy customer and used their warranty services with great satisfaction. But it looks like Marmot has changed ... Last warranty started fine and they issued me a good refund for my expensive ski pants that could not just be fixed (they were still functional though) and I was happy looking forward buying new pants this season. The catch is that I have to call to place my order. Here is where it went bad. I've been calling for this since November and waiting for hours just to be dropped. Other times I got the we are "in training" message others reported here. I tried emailing too but no answer. I tried replying to the ticket I already had, no answer. Then I called the non-warranty phone number and after one hour on hold someone did answer. Nice person but could not honor my credit, just took my info and said she will forward the info to warranty department. They replied the next day asking what item I'd like. Surprise that they replied on the same warranty ticket. So the ticket was still alive. I replied with what I wanted and then again total silence to this day. In the mean time the item that I wanted (pants to replace the old pair) is sold out. So now I have to buy some pants out of my pocket. So the moral of the story is do not buy Marmot if you care about warranty. If you need to use the warranty ask for them to fix the item or just to send it back. Do not take the credit as it is useless. BTW: I'm going to return the new Marmot jacket that I just bought from local retailer. I do not want to give them more business or have to deal with this kind of service again.

Bought a couple of coats and haven't received Shipping info in a week. I tried calling customer service but they will not pick up. Sent an email and also have not received a response.

AVOID! Appalling company. Ordered a jacket on line via marmotsaleuk website then cancelled day after, Payment system shows different payees so seems like a SCAM. No replies from emails, get bounce back, When I threatened with Bank Disputes system, did get a reply but they plead with you to keep your order! Cancelled 0rder 24/09/21, now 10/12/21 still not received even though they say in process of refunding. Now referring to Bank Disputes system with Visa. AVOID them at all costs!

I would say terrible customer service but there wasn’t any customer service at all!! not on the phone not email none although they did send me a chance to review. What a joke

Horrible customer service! Waited 30 min with sales number to be told to call the warranty number, asked to be transferred but they don't have that capability in 2021?!?! Waited an hour with the warranty number, the representative was rude, unhelpful, didn't listen and kept telling me they don't have marmot gift cards... especially not the one I'm holding in my hand that read, ' never expires' . Representative hung up on me. I've tried to use this "credit", gift card...whatever words you want to use for years. Originally had 250$, now 104$. It has been nothing but a headache. This is not a covid problem, it's a company Marmot issue with customer service over the past 5-6 years. Will never shop or recommend to friends. Extremely disappointed...they can keep the 100$ and lose a loyal customer. Email system is garbage, all you get is generic answer to call customer service number. Good luck with that!!!!!

No info about how to return a product. There email system does not work to request info on returns. There phone system doesn't work. Terrible customer service. It's really customer disservice.