MarmotReviews of marmot.com

Coat got delivered to the wrong address -- fedex photo shows wrong address as well. A few emails and calls to marmot. No response on emails and calls are dropped when in queue.

I placed an order. I called them to cancel it. However, they told me they could not cancel it saying it would be shipped in 24 hrs. It has been a week since I spoke to them and the order still has not been shipped. I called again today and the person on the phone was not able to help and disconnected the phone.

I put in an online order a week ago for 2 winter coats for our upcoming overseas trip. A week later, the order is "still processing." I don't want to purchase the items anymore because the time has ran out to get them in time for the trip. I called up Marmot's customer service, and got the recording that ALL their employees are going through "training" and got hung up on! There's no option to cancel the order online for that hasn't gone through yet. Basically, your credit card information is held "hostage" until when they choose to process and send your items. I don't want the items anymore since they won't arrive in time, and I don't want the items to be sent to my house when there's no one there to receive them! My credit card company says the only option is to cancel my credit card and get it re-issued with a new number, which is what I'm forced to do! Marmot is a company with shady business policy. They advertise and take orders they cannot fulfill, and then disallow customer to cancel "in process" order. It's like holding customers' credit card information in purgatory! It's ridiculous!

Ordered a coat 8 days ago and it still has not shipped. No response to my email. Nobody answers the phone. A great product I thought with NO service.

I bought a coat for my son on September 6, they sent it to me as a girl, I contacted them to change it and they told me that they did NOT change it, a situation that was their mistake! I returned the coat on September 17 and still today October 4, 2022 I do NOT receive the refund of the money, practically a month later I have not been able to buy the coat for my son because the store kept the coat and the money!

Based on my experience with Marmot's warranty department, I will avoid the brand going forward. The Marmot warranty looks amazing on paper, they cover your stuff for life! But in reality, the warranty is horrendously slow. You have to pay to ship your item to them. Then they will take MONTHS (not an exaggeration) to get your stuff fixed. They have had my jacket for over two months to replace one zipper. Go with a different brand.

Good luck getting them to respond. Two years ago I tried to contact them via two different methods regarding a suggestion on repairing a tent I recently had bought. No response. Recently another tent I have started leaking and ruined a trip we were on. I again tried two different contact methods to seek guidance on what to do. No response. We own three Marmot tents along with thousands of dollars worth of other gear and clothing from them and I can't say that I'll be a customer again. Customer service with outdoor brands is not what it used to be, but I've never had such a lack of it with the other brands.

these guys used to be a good company but now they have terrible customer service. After exhaustive research and 'guidance' they steered me toward two bags that I bought for me and my new husband as a wedding present that were supposed to zip together and we discovered upon arrival that they didn't. I then tried to get in touch with them for months and months but they had some outgoing message saying they were always in a meeting and no way to leave a message. I sent emails and never heard back. I finally gave up (it was 2020 after all and I figured i would try again at another time). Finally a few months ago, after two years of having the wrong bags, I sent an email and lo and behold got a response! I said I wanted to send in at the end of the summer season when I knew I would be done using the bags and they said, no problem - let us know when you are ready and we will give you instructions. well, I have tried now to call and email several times and can't reach anyone. I am nervous even if they do respond to send in my bags that I may never see them again and have no recourse if that happens. Super disappointed. Worst customer service I have ever experienced from an outdoor gear company.