MarmotReviews of marmot.com

Customer service is non-existent. Ordered a coat (340.00) by overnight shipping. Item was never shipped. No one answers call. Automated message directs to an online form. Tabs for forms don’t work. Emails go unanswered. Stay away.

Like somebody said, I wish a zero was available. Ordered a coat on Black Friday and it hasn’t shown up. Customer service is worthless. Apparently, the color I ordered may be out of stock. They can’t say for sure. No one returns calls. It’s terrible.

called multiple times and waited over 30 minutes with no answer, finally got through, order processing but cannot be canceled. said call back to get order canceled. I don't have hours to spend tracking down customer service.

-5 STARS. I ordered a tent that included the tent, poles, stakes, storage bag, a footprint and rain fly. i was only sent the rain fly (no tent, no poles, stakes, etc, just the fabric). upon reaching out to marmot they informed me that it was me who made the mistake. sent them screenshots of my order and even hilighted order description that stated it was a tent and what it included (the photo on my order didnt even have the rainfly on it). they responded letting me know that theres now way i got a tent from them for so cheap. i explained that in the screenshots they can see the tent is big time on sale and i also had a 50% friends/family discount. they ignored it and said it was still my fault but they could offer me 50% off of another more expensive tent that was unrelated to what i ordered. i asked if they could at least send me some stakes and poles for the rainfly as if i ordered that like they said it should have come with it. they refused because "that would too closely resemble a tent". what absolute crap. ive supported their company for the better part of 2 decades and wont be endorsing their company again due to their false advertising and refusal to make anything right. i was also hung up on 3 times when i didnt accept their rude answer of "you ordered it wrong" before i got somene semi professional. if someone from marmot sees this and cares id LOVE to share all of my screenshots of my terrible experience with your company

Marmot company closed not too long after Covid and unfortunately left their website up. They’re based in Colorado and their main store is permanently closed. I ordered from this company and have yet to receive back funds.

I think they might be out of business but haven’t told anyone yet. Like so many others, I ordered on line but it has been “in progress” for several days and no one answers their phones or returns emails. They do have a recorded message that has not been changed for several days stating they are fulfilling orders dated 11/28. I called a company store in Steamboat Springs and the person I talked to apologized and said he’s been getting similar calls from others like me but he was told the online order site has been shut down temporarily because they are in training with no one to answer the phones right now. Don’t think I buy that story and a very strange way to run a company if you care about your customers.

I wish I could give 0 rating! Please stay away from this company and this brand! 10 days past and my order still not shipped! And phone call to customer service never got through. What a joke!

Ordered a coat December 1st and it says still processing. Called a few times to inquire stayed on the phone for 45mins but no one answers the phone. No phone or email response. Hopefully i'll get my order. I thought this was a good company, might be my first and last time buying from Marmot.