MarmotReviews of marmot.com

Their warranty service is worse than abysmal - don't count on them even honoring their warranty. I wouldn't recommend buying their products. This does not appear to be industry wide....I have warranty experience with Mountain Hardware and it was stellar!

I bought a Marmot Eclipse EvoDry jacket less than 2 years ago and the water never really beaded off of it that well. Now it literally just soaks into the jacket. I bought it on sale directly from Marmot but the original price tag on this jacket is $250. It says on one of the tags "STAY DRY GUARANTEE - A lifetime of rain protection". I still have all of the original tags, receipt, and the original packaging it came in. I have been trying to get a hold of the company to either fix it or give me a replacement and they are not getting back to me. I have put in a claim with Marmot Warranty & Repair and they were supposed to get back to me 5 days ago at the latest and still nothing. This company is not what they used to be. They are liars and do not stand by their product. The quality of the products and the customer service are trash! DO NOT WASTE YOUR TIME OR MONEY!!!

This whole order has been one problem after another. The Marmot website is glitchy. First I entered my 15% code from signing up with my email. The order didn't go through even though I was correctly entering my credit card information. Then I tried ordering again but got a message saying the 15% code had already been used. So I signed up with another email and got a new code. I put in my order and then paid with Apple Pay. They then used another email address (probably the one associated with my Apple Pay) to send me my confirmation. The confirmation said I ordered a Large. I ordered a Medium. I tried to go in to change the order using the confirmation email but the account said there were no existing orders under that email. I emailed their customer support. Didn't hear back so I called them this morning. The guy told me that they couldn't "tamper" with an existing order, that I would have to wait until the large was sent to me and then return it. I told him this was environmentally wasteful and unnecessary since the order hadn't been shipped yet. He told me there was nothing that could be done. I asked for a manager. He told me one would call me in the next 48 hours. No one ever called me.

I ordered a Marmot Minimalist Pro jacket in February 2023. Price on website and price I was charged was $275. Item arrived and production date on jacket tag is October 2021. Because jacket is 1 1/2 years old, the price tag attached to the jacket read $250. Overcharged for an older stock jacket.

Their customer service is nearly non-existent. They cancelled an order of mine via email after sending me an order confirmation and gave no explanation as to why. I spent over an hour on hold after calling their customer service department waiting for someone to pick up and place the order again for me. Then the customer service representative I got was strangely argumentative and defensive when I asked him about when I should expect to receive the order and would not directly answer the questions I asked him. He also sounded like he was from India and didn't fully understand what I was saying. It was weird and unpleasant.

This is the worst consumer service I have ever had. Return payment are always late, you must call them to get your money back!!!!after 3 weeks of receiving Return order. And the payment is not right 😐. I really like marmot, but they need to do something with their service!!!!

Disappointing…. On my second zipper breaking on 2 Marmot jackets. Just bought a pair of hiking pants, so many labels on the inside (9 of them had to be cut out, very scratchy & uncomfortable. Really wanted to support a small business from Northern CA I’ll just stick with Patagonia.

Marmot recieved my return order and never gave me my money back. Weeks later I called and they said another department processes the credits after returned, it's not automated. WATCH YOUR CREDIT CARD CLOSELY! Darn, I like Marmot gear...but what a cluster.