MarmotReviews of marmot.com

I’m sad to report that I’m back with worse news since my last review (of the $339 tent I bought that was falling apart that I paid $85 to ship to marmot who I had to constantly follow up with to ONLY get a credit, not a refund). So I used the credit to buy two Marmot 40 degree sleeping bags. They came in the mail and I was SO stoked to try them out that I took with me to a friends ranch and decided to test indoors instead of using her sheets and comforters. Within ten minutes as my wife and I were laying in each of our separate (same exact brand/model of bag) I kept seeing feathers fly up in the air and thought WTH? Turns out my sleeping bag already had a 1.5” opening where a seam never received sewing or glue or the like. I gathered all I could and am now realizing I’ll have to go through to costly and grueling experience of holding marmots hand to get a replacement (after paying to ship this one back) or just sew it up and go ahead and call it a loss as I know this bag won’t last long seeing how it already came with (separate from the unsewn opening) loose threads on stitching that’s necessary to hold the bag together. Shame on you twice marmot. No refunds even with a warranty!

Poor Customer Service. I ordered a tent online with Marmot on 9/10. I have emailed them twice and not received a response. I am currently on-hold, its been 42 mins at this point. Today is 9/21, no shipping notification or communication about delays, etc. I just wanted to know when my tent was going to ship because I am going backpacking in October... but at this point I am just going to cancel the order as I can't trust them to help with any issues that may arise in the future. Very Disappointing. I'll update with more details after I get through... Update: 57min on hold to be told that they did ship it but just didn't send me the tracking information. I still canceled the order and requested a refund because I don't have it... They said they'd reroute the package back to them. Hopefully that's the end of it. Update 2: They sent it anyways. So basically their customer service has done nothing but waste my time...

I placed an order 10 days ago and have yet to receive any shipping/tracking information. The customer service number is answered by a voice message stating that all the cs reps are in a training "to better serve" me. Well, apparently the training goes on for days because every time I've called, I hear the same message. I reached out to them by email yesterday and have not received even a courtesy automated response acknowledging receipt. Pretty sure there is no actual customer service department.

Super slow and super unresponsive. Not very friendly. Maybe they need a raise or give their jobs to someone who gives a rat

I bought a Marmot Limelight 3P tent a couple years ago. I used it about 3 times and the teardrop plastic window in the rain fly fell out. I contacted Marmot who asked that I send them the fly for inspection. I sent it in November 2019. They emailed and said they would replace the fly under warranty. Multiple attempts since at calling and emailing for updates are unanswered and 10 months later I still don't have the replacement fly so the tent is unusable. Poor quality construction and poorer warranty service. I will not recommend these tents to my camping buddies.

I purchased a pair of Marmot walking shoes from Blacks, with very little wear the stitching came undone on both shoes. I was really surprised that Marmot put such a rubbish upper on vibram soles.

Worst customer service! Wish there is a negative rating. First time buyer for camping gears and was so excited for my 1st camping experience. I chose Marmot because it advertised 3-day free shipping. I ordered a couple of items on May 21, 2020 around 3pm EST but didn't received any tracking info until May 26. So I called the customer service to inquire about the shipping status and it was not shipped yet. So I questioned whether it would be shipped today and I will be able to get them by Thursday. The agent said I didn't read their shipping policy carefully. Under 3-day shipping, it says "ordered received within 2-4 business days". What does it mean? She kept pointing out to the phrase and said i order the after the cut-off time on Thursday so it was technically ordered on Friday which was a business day. When I pointed to that, she changed her word and said it takes 1-2 business days to process and then 3 days for shipping and tried to educate me that I don't understand the policy. I would have ordered them from somewhere else where i can pick them up. I just didn't want to travel in the midst of covid 19 and I trusted the 3 day shipping policy and ordered as I thought I have enough time. They sure know how to cheat customers and don't feel sorry at all. The agent's attitude was very arrogant and she blamed my lack of understanding for their tricky/sneaky shipping policy.

Bad customer scervice. After several long emails from me they finally replied with, the information they withheld, that they use dangerous chemicals in their products that is similar to the now banned PFOA also known as c8. They apparently use the c6 knowing that it could cause cancer and hormonal disruptments in the body, and that it definately does bio accumilate!! PFHxA = c6