MarmotReviews of marmot.com

Planned a camping trip to Colorado. Ordered a sleeping bag from the company's website 3 weeks before my departing flight. All references to shipping time stated "3 business days." It became clear after 2 weeks of no tracking updates that my order would not arrive in time so I called customer service and got a message that they were "receiving too many calls" and to try again later and then the line hangs up. Gee, I wonder why they are receiving so many calls. Can you imagine actually advertising a CUSTOMER SERVICE phone line on the Internet that hangs up on your customers when you call? Insane! I followed up by email to request a cancellation and refund of my order so I could use the funds to procure a sleeping bag after arriving in Colorado and received a canned response that they had "received my message" and over 8 days later I have received no response to my email. Ironically, the bag arrived the day I got home from my 5-day trip. You can call this company and get a recording. You can email this company and get an automated response. Who do I call or email for actual customer service? Shame on you, Marmot. I will be disputing the charge with my financial institution and I will never buy another Marmot product again.

Terrible horrible customer service! I received a coat I purchased in the mail and it was burned and destroyed--not wearble!! After two emails with pictures and calling customer service multiple times, waiting well over 30 minutes no one ever picked up the phone. Don't waste your time. Still have no refund nor have I been able to get anyone on the phone.

I loved a jacket I purchased from them several years ago. I purchased a similar jacket this fall. I wished I'd read the customer service reviews ahead of time. The zipper broke after a 3rd wearing and the quality has decreased in recent years. I have returned the jacket. I have not jacket AND I'm out the $140.00 for the jacket. Calls and emails are going unreturned except to say they have the jacket. If this continues unresolved, I will start posting my experience with their products on hiking forums to warn future customers.

Purchased a Minimalist GoreTex jacket through SportPursuit(who were excellent and refunded promptly in full after 10 months). I wore the jacket on one dry day and two wet days. On each of the wet days I ended up soaked. The waterproofing was non-existent. I am glad that on each occasion I was not on a long walk or somewhere with more extreme/demanding conditions or I would have been in trouble. Maybe I was just unlucky, but it was a disaster,

Terrible customer service. I've had a similar experience as others. I had return marked as delivered and heard nothing for weeks. I figured it was covid related and they just never updated their website stating you'd get a confirmation email within 2-3 days but seeing all these reviews I realize that's not the case. But the real problem was that you can't contact them. 2 emails went unanswered and like others, when I tried to call during their stated hours the recording just said no one was available. I then tried via submitting a form online and also wrote a review on the product page and they finally responded...a template email stating that returns were taking 3 weeks to be processed. Which would be fine but tell people that! And they rejected my review. Maybe it was just coincidence but they moderated the review quickly and then confirmed my return so maybe that helped. Hoping it's not another 3 weeks to actually have my card refunded. I have a bunch of their gear but after this experience I'll be choosing other brands

Still stringing me along for a return i made over a month ago. What kind of customer service is this. Never ordering from Marmot again. Why don't you finally give me my return.

Purchased a jacket directly from Marmot. Less than three months later, a closure button tore out. I'd like to return it for replacement. I've been on hold for more than 30 minutes three separate times, having to give up each time. Avoid this company because there is no customer service. Or think of it this way...no matter what they say, there are no returns, no service, no warranty. Next stop is the Department of Consumer Trade & Protection and the BBB.

I don't want to give any star, first of all. I spent all my saving to buy a 446.25 jacket for my husband. He wanted to return because we desperately need the money. The return was complete in October, but we have not received the money yet. I lost my job and we suffered a great deal to buy food so I repeatedly called, emailed quite every day. We have not received any response, let alone any human answer and this is the great amount of money that could help us survive from this pandemics. how could a big company like Marmot sink any lower to this malevolent act ? it is quite worse than a thief.