Mark Ryden USA Official StoreReviews of markrydenusa.com

Response from Mark Ryden USA Official StoreJan 24, 2025

Dear Jerome, Thank you for your feedback. We're sorry to hear that you haven't received your backpack yet. According to our shipping policy and your choice of Free Economy Shipping, delivery can take between 10-18 days. Given your order date, your package should arrive by February 28th at the latest, which is still in time frame of given delivery time. We understand how frustrating delays can be and appreciate your patience. If your package doesn't arrive by this date, please contact our customer service team at [email protected], and we'll be happy to assist you further. Thank you for your understanding. Best regards, Kelly Mark Ryden USA

Response from Mark Ryden USA Official StoreAug 9, 2024

Thank you for the nice words, Chrissy! Josh, Mark Ryden USA

Response from Mark Ryden USA Official StoreJul 23, 2024

Hi Chris, I am really sorry for this situation. As we wrote you by email, I looked into the issue with your recent delivery and confirmed with the carrier that your package was delivered to your address on July 5th. I've attached proof of delivery and a photo for you to check out, showing that the backpack has been delivered. Please review any security footage or activity around your home to see if someone might have taken the package. For more details, you might want to reach out to the carrier directly or contact local authorities. Thank you for understanding. Best regards, Kelly