Kristina A.
Excellent!
Great service, delivery, and most importantly quality of hair! My tape-ins last 8 weeks without ripping or becoming damaged. I have recommended this company to my friends as well!
Customer Service Working Time:9 a.m. to 6 p.m., Monday–Friday Rest on Saturday and Sunday Times Will Vary When Meet Special CaseMarketHairExtension is committed to offering the best hair products. MarketHairExtension has provided hundreds of customers with superior quality hair and won worldwide acclaims. We are very involved in the process of selecting great products that perform exceptionally well. All of our hair products are 100% remy human hair without aciding. We strive to give you the best advise and tips as we believe our continued growth depends on our commitment to passionately work to surpass your expectations every time you shop with us.
Markethairextension (markethairextension.com) has 364 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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364 approved reviews, newest moderated first
Kristina A.
Great service, delivery, and most importantly quality of hair! My tape-ins last 8 weeks without ripping or becoming damaged. I have recommended this company to my friends as well!
A
I have been ordering my weft extensions here and continue to do so. Always seem to get a decent discount at that. Processing time could be a little quicker though. I pay for 2-4 day shipping but they don't send it out for a few days anyways..
Karen
I ordered from this company nearly 4 weeks ago and paid extra for 2-5 days delivery..... I STILL HAVE NOT RECEIVED ANYTHING !!!! I contacted their customer service and like a few other reviewers on here.... I received the same generic email from Monica saying they will check with their warehouse.... same every time...... I have now launched an official claim with PayPal.... DO NOT BUY FROM THIS COMPANY .....ITS FRAUDULENT!!!!! Buy from reputable company... pack of cowboys....I intend to use every form of social media so that this will not happen to anyone else!!!!...................................................,,there they go with another reply saying they will look into it....... you have my order number I have been in contact with you for the last 4 weeks on email .....:: DO NOT TRUST THIS COMPANY !!!!!
Response from MarkethairextensionMar 10, 2017
Dear Karen sorry for the delay, can you pls tell me your order num, I will check it for you just now! Have a nice day!
Kai R.
Great quality and variety
Angela
I placed an order on Feb. 7th received confirmation email saying item was shipped ( 7 to 10 business days for delivery) I checked with shipper and apparently my shipping number does not exist with USPS .I.tried calling several occasions market hair extensions I left messages no return call and the office is always closed.no matter what time I try calling..Very bad customer service..I do no recommend using this company and plan on filing a complaint with visa asking for my money back as I have still not heard from them and now 21 days since I placed my order ..
Response from MarkethairextensionMar 1, 2017
Dear Angela sorry for the problem, can you tell me your order num, i will help you to resolve it for you in a short time!
Tracy
This hair is amazing, I am a forever customer
Crystal A.
I ordered express delivery and paid over 23$ for the shipping 3-5 days, my order was confirmed in the warehouse and was supposed to be shipped within 24 hrs. I am getting married the 29th and I filed a complaint with PayPal. They do not answer the phone and their email has been with zero information, only to say they would communicate with their warehouse and get back to me. I have not received a response and plan on blasting all over social media until I get my purchase and a refund of my shipping costs and a professional explanation of why they do not answer the phone or return phone calls! Worst of all I checked their us address and the location is for lease?! Very suspicious! It's confirmed in stalk even by "Monica" who answered my email? She said it should of left no later then 24 hours. So today would be the third business day. Does this mean it ships tomorrow and how long will it take to get to me? It's very suspicious that I have called and left voicemails and emailed but I post here and in 30 minutes receive a response. Please advise since we need to do this publicly since your company has been unprofessional in responding or answering their phones. Like I stated earlier I am getting married the 29th will I have my order by then? Update: Thank you for responding here. Please email my tracking number to me so I may track my shipment since I have an open PayPal dispute if you are doing something in the right direction I would like to give you credit.
Response from MarkethairextensionJan 17, 2017
Dear Crystal, we are very sorry for the delay, because of what you ordered is a long hair and when you placed the order it is out of stock, so we need to produce it for you which need about 3 days, we are very sorry for that, to show our apology for our delayed , We will return you the express shipping fee as the economic compensation. UPDATE:sure, you will receive the hair in a short time, we will still ship your hair out with express shipping method, so pls don't worry! Have a nice day! The Markethairextension Team
Tery
My final email to this company on May 13, 2015: I just got off the phone with UPS. They informed me that you have ONLY printed a label ( 2 days ago!) and have NOT taken it to UPS to be shipped!!! I am VERY angry at this point!!!! This order was for a special occasion, and we are traveling international for this occasion! I placed my order on May 1, 2015 so there would be plenty of time for me to receive the extensions and have them put in for this occasion. Your site said you ship in 24 hours. I should have received this order over a week ago!!! You don't answer your phone ever, you reply to emails once daily at 5a.m., and you have told me in several emails you would follow through and have not! You have had $409.10 of my $ since 5/1/2015!!! UPDATE: After much stress and attempted communications, I finally received my order on May 17th. Unfortunately, not in time for my occasion, but I got it. Due to my bad experience with them, they have refunded me $50, with an additional $20 as soon as I modify my review, which I have done. As for their product, I am pleased with it, good quality. I am hoping that if I place another order for replacements/glue, their service and delivery will be prompt and without problems. I will update again.
Response from MarkethairextensionOct 9, 2015
Dear Tery Very happy to see we have resolved this problem, customer experience is very important to us, we will try our best to serve you in the future time! thanks for your understanding. UPDATE: Dear Tery, thanks for your order again from us, you have bought from us for 4 times, we think you are very satisfacted to our hair extensions. we will try our best to serve you in the future ! thank your order from us again!