Cassie E.
Will send you fake tracking
I order red hair sept 1 with express shipping cause I needed them for something soon. I got a email saying they were shipped the 2nd. On the 8th I emailed them explained to them I payed for express shipping and haven’t received them. They informed me they didn’t have them and waiting for the factory and then they would ship them out. So I said I would just cancel the order as they lied about shipping a product they didn’t even have and gave me a fake tracking number. They told me I would have to pay a handling and restocking fee for a item they don’t even have. I filed with the BBB and waiting on my full refund but they won’t respond to my emails now. I have all the emails and order details saved for the fraud charges I’m filing
Response from MarkethairextensionSep 13, 2022
Dear Cassie: Sorry for the inconveniencewe cause to you. The red hair extension we restocked last time had a color difference. In order to ensure the color and customer satisfaction, we need a new batch red hair which lead to a delayed shipping. If you are unsatisfied with that, we can cancel the order for you. We will try to avoid this things next time.


